Chief Nursing Officer

The Chief Nursing Officer (CNO) at Carolinas ContinueCARE Hospital at University in Charlotte, NC is responsible for the day-to-day operations of the clinical services of the long term acute care hospital (LTACH). Under the direct supervision of the Market CEO, the CNO is responsible for providing, managing and supervising the clinical staff, ensuring that the competency, numbers, and staff levels are appropriate to meet the immediate and complex needs of patients. The CNO is responsible for promoting the overall quality of nursing care while operating under the ANA Standards of Practice. In conjunction with the professional staff, the CNO plans, coordinates, manages, and evaluates clinical programs and services of the LTACH, promoting a team approach to the delivery of patient care provided by the LTACH. Major Responsibilities Establishes and communicates a clear and compelling vision. All stakeholders should know the hospital''s mission, vision, and priorities. Works with Board, senior management team, physicians and staff to develop, implement, and update strategies and opportunities for growth and improvement to support the hospital''s mission and respond to external and internal issues. Is responsible for the operational, strategic, financial and clinical performance of the hospital. Provides for a system of control which clearly identifies deviations from plans and budgets; assure periodic comparison of performance and/or results against established standards for objectives; and assure corrective actions for deviation from plans so that annual results are in line with strategic goals. Maintains the hospital''s compliance with all regulatory and legal requirements. Establishes personal and professional credibility and an environment of trust, candor and genuine two way communications. Serves as a positive role model and mentor. Attracts and retains physicians; maintain high levels of physician satisfaction. Implements Board education and development programs through internal and external resources. Provides hospital operations coaching or mentoring. Takes a proactive approach to managed care, healthcare reform and related issues. Operations Management: Defines and implements operational standards, policies and procedures that address how nursing care needs of the patient population are assessed, met and evaluated. Collects and analyzes data from internal and external sources regarding current way of doing business and clinical processes. Conducts needs analysis, identifies and prioritizes needs, applies good problem solving skills to improve operations. Responsible for establishing a single organized nursing service with administrative structure, chain of command, assuring that all nursing services are provided or supervised by a registered nurse, and that there is at least one registered nurse on duty at all times.Safety and Quality of Care: Promotes quality by incorporating current nationally recognized professional standards and other expert literature into policies and procedures governing the provision of nursing care, treatment and services. Encourages the identification of alternate processes and potential solutions and acts to implement changes to resolve identified problems, improve safety and quality of care and maintain patient rights. Responsible for the integration of nursing services into the organization''s quality assessment and performance improvement program.Financial Management: Oversees the preparation and management of sound operating, special project and capital budgets for nursing. Ensures the utilization of appropriate productivity measures and nursing support of revenue cycle needs. Meets budget-critical financial metrics. Provides stewardship of all financial resources.Human Resources: Determines staffing requirements and ensures the availability of adequate numbers of competent staff (including contract labor) that are properly credentialed, educated, trained, motivated and engaged. Directs performance management systems including policies/practices for providing timely feedback, recognizing excellence and dealing with problem behavior and poor performance.Medical Staff: Collaborates with the Medical Staff to identify and resolve issues affecting the provision of nursing care and overall patient care in the Hospital. Fosters open and effective communication between patients, nursing and medical staff to resolve problems. Promotes harmonious relationships among nursing, medical staff, patients and the public.High performance culture: Conveys CHC/hospital''s values and acceptable behavior to all stakeholders through own actions. Creates an organizational climate that encourages teamwork, builds employee engagement, collaborates, accepts accountability, and produces quality results. Inspires individual and organizational ternal Communication and Relationship: Demonstrates effective interpersonal relations including influencing/persuading at all levels inside the hospital and corporation. Builds rapport and trust with team through frequent/timely communication. Develops and maintains effective medical staff relationships. Seeks input from stakeholders. Anticipates and addresses concerns. Contributes to the creation of a culture of communication.External Communication and Relationship: Works with community leaders as appropriate to assess community healthcare needs, build a positive hospital image and market hospital services. Actively participates in his/her community through civic and other service. Demonstrates appropriate political savvy, tact and diplomacy.Talent Development: Wants people to develop. Accurately assesses developmental needs and provides frequent feedback, coaching, and personal development opportunities. Faces up to performance and behavior problems quickly and directly. Does not shy from providing timely corrective feedback. Takes action promptly to remove talent that is non-responsive to coaching and developmental activity.Accountability: Sets clear, consistent goals and expectations. Holds self and others accountable for decisions and actions. Demands high performance. Is reliable, keeps commitments, and delivers results. Creates an ownership culture.Champion for Change: Speaks out for change and helps staff understand reasons for, and benefits from, change. Makes change real for individuals. Links change to work processes and involves stakeholders in the change process. Follows through on change initiatives. Communicates constantly with all affected by change.Other General and Related Duties Is actively committed to quality of patient care, treatment, and services. Measures and reports quality results to hospital and corporate teams. Fosters continuous quality improvement. Participates in corporate-wide and hospital-based performance improvement activities. Is actively committed to providing excellent customer service. Strives to meet or exceed patient expectations/satisfaction in the performance of job functions. Is actively committed to meeting and/or exceeding physician expectations/satisfaction in the performance of job functions. Is actively committed to meeting and/or exceeding employee expectations/satisfaction in the performance of job functions. Retains all nursing related hospital accreditations, licensures and designations in good standing. Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes. Supports and apply CHC''s core values of Respect, Integrity, Stewardship and Excellence in the performance of job functions. Supports CHC goals. Complies with CHC policies and procedures as they relate to the performance of job functions. Requirements Masters Degree in a health care related field such as MHA/MBA/MPH/MS, or a BS in a health care related field with a business related masters, or the equivalent in education and experience. Bachelor''s Degree of Nursing from an accredited university program. MSN or enrolled and progressing toward a MSN. Must possess and maintain current licensure as a Registered Nurse in the State of employment. A minimum of three (3) years of direct patient care experience in a post-acute or acute care setting is required. Post-acute patient care experience highly desirable. Critical care experience preferred. Must show evidence of competency in supervising patient care services through a minimum of two (2) years nursing management experience. Must have a track record of effective operational, financial, business development, and strategic skills. Must have a track record of proactively developing positive relationships with physicians, employees, Board members and community leaders. Skills: Ability to organize and manage multiple priorities Ability to manage people and work with them in such a manner as to build high morale and group commitments to goals and objectives Ability to identify and resolve operational and administrative problems Ability to work with Medicare system and be adaptable to changes Proficient PC skills, including Microsoft Word and Excel Possess a strong customer orientation and critical thinking skills Possess sound and accurate judgment and timely decision making BenefitsA comprehensive health and welfare benefits package to include an incentive compensation plan will be offered to the successful candidate. Relocation will also be considered. About Carolinas ContinueCARE HospitalsCarolinas ContinueCARE Hospitals are licensed under Medicare as long-term acute care hospitals, providing care for critically ill and medically complex patients who require a longer acute care stay than a traditional hospital. Carolinas ContinueCARE Hospital at Pineville is located at 10648 Park Road, Charlotte, NC 28210, and Carolinas ContinueCARE Hospital at University is located at 8800 N. Tryon St., 4th Floor, Charlotte, NC 28262. Both hospitals are part of Community Hospital Corporation, which owns, manages and consults with hospitals through three distinct organizations - CHC Hospitals, CHC Consulting and CHC Continue CARE.

Created: 2021-11-29