Help Desk Specialist (Second Shift) - pjLA

Help Desk/ User Support (Second Shift) Los Angeles, CA (On-Site)Full-TimeGreat opportunity for a Help Desk Specialist to work full-time in one of America''s leading A-List Law Firms.Responsibilities:Provide tier 1 & 2 technical to users computers, communication, and software systemsProvide mobile device supportPrepare and deliver equipment to firm''s staff when necessaryOpen/Close tickets in tracking systemMaintain and expand working knowledge of current and future technologies supported by the firmProvide accurate solutions to end-usersRequirements:Ability to work nights and weekend shiftsTravel 25% of the time to locations (remote corporate facilities/hotels) across LA County2-4 years'' experience working in Help Desk/User SupportExperience working in an environment with over 300 usersStrong written & verbal skillsAbility to work independently High School Diploma or GEDFamiliarities:Ticketing/Tracking software (ServiceNow)MS Office Suite (especially MS Word)Mobile Device Management SoftwareCloud communications & collaboration (Ring Central or similar)DocXTools SuiteSharePointMicrosoft 365Citrix/VPNiManage (or similar)We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles'' Fair Chance Initiative for Hiring Ordinance.

Created: 2021-11-29