Booking & Account Representative

Position Information Posting Title Booking & Account Representative Job Requisition Number COA084530 Position Number 113556 Job Type Full-Time Division Name Palmer Event Mgmt Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor''s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Marketing, Liberal Arts or related field plus two (2) years of relevant work experience, one (1) of which was in marketing/sales and/or event coordination in a convention center, public assembly/event facility or other related facility/industry. Experience may substitute for education up to the maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants When completing the City of Austin employment application: A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application, list all experience and relevant professional certification(s) that are applicable to this position. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application. Starting salary will be based on overall relevant experience. A resume must be submitted and will not substitute for a complete employment application. Statements such as "please see resume" will not be accepted and your application will be deemed incomplete and not be considered for review. Please verify the employment history dates on your resume exactly match the online application. This position relies on a successful Criminal Background check. Travel:If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Occasional Traveling will be required for this position.Please find the link to the City of Austin employee benefits guide below: 2021-employee-benefits-guide.pdf (austintexas.gov) Pay Range $24.10 - $30.72 Hours Monday through Friday, 9:00 am to 5:00 pm. Job Close Date 12/03/2021 Type of Posting External Department Convention Center Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Palmer Events Center Preferred Qualifications Experience in Ungerboeck (USI) or other booking software Experience in Microsoft Office applications Customer service experience in a sales role and/or environment Experience preparing sales proposals with accurate pricing, conducting site inspections and making sales presentations Experience in interacting with clients, booking events and managing sales accounts Experience in negotiating and writing contracts Experience in sales at a convention center, venue, CVB or hotel Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.1. Determines space availability for prospective events/clients. Reviews surrounding events to ensure physical feasibility of potential client''s needs. Develops facility pricing information and sends prospective clients booking applications.1. Reviews client''s preliminary specifications provided by Austin Convention and Visitors Bureau and identifies facility space needed.3. Conduct reference checks on prospective clients and review for outstanding financial balances.4. Reviews booking, contracting, operating and event procedures with prospective clients. Assists clients in determining event needs (i.e. food/beverage, audio/visual, utilities, insurance, etc.)5. Discuss and provide information regarding event placement with clients. Review post-event information and identify needed areas of improvement. Relays client''s event concerns and issues to Event Coordinators.6. Participates in industry meetings, conferences and/or trade shows.7. Provides sales and marketing tours.8. Maintains the Booking Database and produce and generate reports. Maintains accurate documentation in Booking/Contracting files. Tracks Booking Process timelines which include sales, contracts, pricing and booking9. Assist Booking/Account Supervisor in determining final facility pricing.10. Researches and surveys other facilities and recommend facility booking policies and pricing.11. Tracks Booking Process timelines which include sales, contracts, pricing and booking. Reviews event placement and identify areas of improvement. Maintains accurate documentation in Booking/Contracting files.Responsibilities- Supervision and/or Leadership Exercised:None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of facilities and event planning. Knowledge of principles and processes for providing customer service. Knowledge of principles and methods for showing, promoting, and selling products or services. Knowledge of marketing strategies. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in planning and organizing. Skill in data analysis and problem solving. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other city employees and the public Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor''s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Marketing, Liberal Arts or related field plus two (2) years of relevant work experience, one (1) of which was in marketing/sales and/or event coordination in a convention center, public assembly/event facility or other related facility/industry. Experience may substitute for education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Please describe your experience and level of expertise in working in venue booking software such as Ungerboeck or other software. (Open Ended Question) * Please elaborate on your experience with preparing sales proposals with accurate pricing, conducting site inspections and making sales presentations. (Open Ended Question) * Please elaborate on your experience with interacting with clients, booking events and managing sales accounts. (Open Ended Question) * Please elaborate on your experience with negotiating and writing contracts. (Open Ended Question) * Please elaborate on your experience with sales in a convention center, venue, CVB or hotel environment. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

Created: 2021-11-29