Contact Center Excursion Specialist

City Experiences is seeking a Remote- Excursion Specialist for our Contact Center operation. About Us: City Experiences'' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you''re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. About You: This person will be adaptable, dynamic, and embody City Experiences'' RESPECT Service System. Essential Duties & Responsibilities: Inbound Sales Answer incoming calls promptly and professionally using learned Hornblower Cruises & Events sales skills to explain products, services and prices Obtain guest information and accurately enter orders into reservation systems Convert the maximum number of calls to sales Assist with outbound telephone promotions to existing guests (10% of the time) Performance will be measured by sales bookings, management evaluation, and feedback from guests and peers on the city''s team. Guest Service Resolve guest problems utilizing strong guest service skills and exercising diplomacy Utilize appropriate methods to note important guest information and special requests Other: Additional job duties as assigned Minimum Qualifications: High school degree required, some college experience/degree is preferred One (1) year guest service experience preferred; call center/reservation experience a plus Must be available to work 20-40 hours per week, including required weekend availability; schedule is subject to change weekly according to operational needs Must be able to work remotely and maintain a remote workstation where essential duties are able to be met Must have excellent oral and written communication skills - expression and comprehension WPM typing score of 38 or higher is preferred Bilingual (Spanish) is a plus Proficient computer skills including typing skills and the ability to navigate through multiple computer systems Must deal calmly and effectively with high-stress situations The RESPECT Service System embodies City Experiences'' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations. We encourage qualified applicants with arrest and conviction records to apply.

Created: 2021-11-29