IT Support Analyst or IT Support Analyst Senior

Position Information Posting Title IT Support Analyst or IT Support Analyst Senior Job Requisition Number COA084550 Position Number 104456 Job Type Full-Time Division Name Asset Management Minimum Qualifications IT Support Analyst:Education and/or Equivalent Experience: Two (2) years of education related to the job. Experience may substitute for education up to two (2) years. Licenses and Certifications Required: None.IT Support Analyst Senior: Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Licenses and Certifications Required: None. Notes to Applicants Salary Range IT Support Analyst - $22.95 - $29.26 IT Support Analyst Senior - $26.55 - $34.52 Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. Do not use the phrase, "see résumé" to complete your employment application. That will be considered incomplete. Incomplete applications will not be considered. If you are selected to interview: Your skill level in some of the competency areas for this job - specifically Microsoft Excel - will be assessed through skills testing with a required minimum passing score of 70%. If you are selected for hire: Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications. If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. Travel:If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range See Notes to Applicants section Hours 7:00 AM - 4:00 PM Monday-Friday, with limited flexibility. Job Close Date 12/10/2021 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell Service Center 3907 S. Industrial Blvd, Austin Preferred Qualifications Experience using Computerized Maintenance Management System, Asset Management System, and/or Inventory Management System Experience providing efficient resolution of customer issues concerning the use of a software application Experience training users on business intelligence, Computerized Maintenance or Asset or Inventory Management Systems, or other software applications, and developing training materials for use in both classroom and one-on-one training settings Experience facilitating and functioning as a liaison between business and technical units Experience with asset and material management processes and procedures Ability to travel to more than one work location Duties, Functions and Responsibilities This position is posted at multiple levels. For Duties, Functions and Responsibilities, please select the appropriate job description below. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. IT Support AnalystIT Support Analyst Senior Knowledge, Skills and Abilities This position is posted at multiple levels. For Knowledge, Skills and Abilities, please select the appropriate job description below. Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.IT Support AnalystIT Support Analyst Senior Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires two (2) years of education related to the job. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements, account for the years of related experience, and explain any substitutions of experience for education, or vice-versa (if applicable). Indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Describe your experience using and supporting a Computerized Maintenance Management System (CMMS) or asset tracking and inventory management system, and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Describe your experience developing training materials for use in both classroom and one-on-one training settings in support of a Business Intelligence, CMMS, or other software application and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * How many years of experience do you have creating reports using Business Intelligence applications or other reporting tools? Less than 1 year 1-3 years 3-5 years 5 or more years * Describe your experience creating reports using Business Intelligence applications or other reporting tools and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * How many years of professional experience do you have facilitating and functioning as a liaison between business and technical units? Less than one (1) year One (1) to three (3) years Three (3) to five (5) years Five (5) or more years * Describe your experience facilitating and functioning as a liaison between business and technical units. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee''s full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

Created: 2021-11-29