Customer Service Representative

Your tasks Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handlingInteract with management and warehouse personnel to establish service criteria and meet customer requirementsFollow up with customers and other departments to resolve invoice problems and discrepanciesCommunicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handlingAccurately input into and retrieve information from the systemAudit air bills for completeness and accuracy. Research and maintain filings of air billsReconcile driver pickup and delivery manifestsRead, decode, and decipher freight coding in order to expedite freight movement and tracking processRecord damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Requirements Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is an intermediate level position. Basic proficiency with Windows OS. Must be able to type 35 WPM Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 1-3 years of experience. Our offer At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. Contact Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Created: 2021-11-29