Front Desk Agent | Cambria Hotel

Front Desk & Guest Care | Starting at $15/hr Plus Medical, 401k and PTOWe are looking to add a fresh new addition to our Front Desk team. Do you have a passion to serve others? Are you excited about meeting new people and inspiring those around you? As Cambria''s Front Desk Agent, you will contribute to the satisfaction of providing world travelers with a memorable stay all while enjoying your work and developing your professional skills!Working at the front desk means you are at the face of the hotel with the most interaction with our guests. If you enjoy engaging with others and have a winning personality and a high sense of responsibility, we''ve been looking for you! If you are someone who pays careful attention to detail and has a keen sense of being proactive, responsive, and caring, you''re our perfect fit!As the face of our hotel your responsibilities will include:Giving our guests the best hospitality experience possible Assisting guests efficiently, courteously, and professionally alwaysMaintaining a high level of service and hospitalityPromptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in a timely mannerPosting guest charges, collecting payments, and following all cash handling procedures as required by ConcordHandling guest mail and messages with respect to privacy and professionalismBeing knowledgeable of the hotel brand and various programs (travel programs, special offers)Being a great communicator to various departments and management on guest comments and concernsResponding quickly to incoming calls, lobby visitors and team members needing front desk assistanceHaving full knowledge of hotel safety and emergency proceduresTo show you how much you are appreciated, we also offer great benefits to our full-time employees including:Competitive WagesMedical/Dental/Vision insurance plansFree life insurance plansST/LT disability optionsMatched 401K options after a year of employmentTuition assistanceDiscounted room rates at Concord managed hotelsAND training & development and career advancement opportunities. Come join our team!If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V.

Created: 2021-11-29