Loyalty Specialist

Description Securitas Electronic Security, Inc. (SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.SES offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.We are looking for a people-oriented Client Success Specialist who is tech savvy and willing to learn the industry. You will be the main point of contact for retention efforts/sales for our small business and residential markets. You must be comfortable making dozens of calls per day and carrying professional conversations, while multi-tasking in Windows applications.Job Responsibilities & Essential FunctionsManage a pipeline of cancellation requests to promptly resolve or complete.Answer phone calls and respond to emails immediately with a positive attitude and a desire to help our clients and sustain our businessFollow suggested scripts or best practices provided to all client success specialists.Build rapport with customers through friendly, engaging communication.Quick learner with back end systems, product knowledge, de-escalation techniques, and pipeline management.Strong time management and organizational skills are a mustAssesses competitors by analyzing and summarizing competitor information and trends; identifying retention opportunities.Demonstrates follow through on all communications to both internal and external customers, with a high sense of urgency.Participates in industry educational activities to ensure the adoption of best practices.Performs other duties as assigned.Attendance is an essential job function. Minimum Requirements High School diploma / GED required Electronic security experience strongly preferredBroad range of computer skills including, but not limited to, Microsoft products, alarm dispatching software, and phone systemsProven ability to work in a team-oriented environmentPrevious customer retention, customer engagement, and customer satisfaction experience preferredComplexity of Work/Experience: Requires critical thinking skills, communication skills, and technical skills.Must possess the ability to work in a fast-paced environment, multi task, and prioritize. Proven written and verbal skills

Created: 2021-11-29