IT Technical Specialist - PT-NB364

Provide immediate & direct technical guidance and advanced troubleshooting assistance to West Division Lab & PSC Support team as necessary. Assist team members with escalation of tickets and issues to other appropriate Division and Corporate IT teams when necessary. Primary Support Technician in support of laboratories in the State of Oregon * Assigned as the primary Support Technician for PSC''s and IOP''s in the State of Oregon and Southwest Washington Serve as one of the System Administrators responsible for monitoring, maintaining and assisting users with Active Directory OUs and Containers. Assist with File Share and Logon Script requests Become expert in PDQ Reporting, Nagios / CheckMK Network Monitoring, and SCCM Package creation and enterprise workflow. Perform reporting and data scrubbing of Servers, workstations and network analytics Enhance data center documentation of the current environments. Develop & maintain relationships with corporate IT teams to facilitate collaborative troubleshooting and support. * Develop & maintain expertise working in various monitoring tools (i.e. Meraki Dashboard, VeloCloud, Retarus EAS Portal, etc.) to provide advanced support or information reporting to team members and/or other IT teams. Work with peers and corporate partners with an overarching responsibility to monitor, patch and report on West Division security environment for servers, workstations and networks. Regular updates in IT Security and Health stories reported upward to West Senior Leadership Report on and maintain weekly key performance metrics Provide weekly status updates on all critical activities, projects and metric driven efforts Participate and collaborate on multiple Divisional Projects as a subject matter expert in both the Network and Workstation space. Create technical how-to / tips-n-tricks and developed needed standard operating procedures License/Certification/Education: Normally requires a B.S. Degree in Computer Science w/5-7 years of experience.Certifications in A+ & Security+ preferred

Created: 2021-11-29