Commercial Credit Specialist

PRIMARY OBJECTIVE OF POSITION: To partner with the Managed Accounts and Field Sales teams to ensure commercial credit orders are authorized in a timely manner. Works with customers to resolve past due balances and help to maintain overall good account standing. Supports the efficient handling of commercial private label credit transactions in alignment of established procedures and policies.MAJOR AREAS OF ACCOUNTABILITY: 1. Ensures all customer interactions are effectively, professionally and promptly resolved while promoting an Outstanding Northern Experience (ONE) with our products, employees and service. 2. Provides dedicated support to assigned managed account representative by responding to questions and inquiries on commercial credit accounts. 3. Performs miscellaneous account maintenance, to link commercial credit card account numbers to Enterprise Resource Planning (ERP) system''s customer number. 4. Processes credit applications, decline transactions, and decisions credit line increases on recourse accounts up to a specified threshold.5. Initiates charge back requests for finance charge and late fees to commercial credit card provider. 6. Approves and declines transactions within the company''s order verification system (OVS) to prevent/minimize chargeback losses due to fraudulent activity. 7. Initiates customer follow-up in a timely manner on pending orders to obtain a new credit application or an alternative method of payment while striving for a one call resolution. 8. Documents the steps taken to resolve customer orders within the order notes in the system of record. 9. Updates memberships and subsequent billings on advantage transactions upon customer request10. Keeps supervisor informed of important developments, potential problems, and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate, to ensure a coordinated work effort and team approach.11. Performs related work as apparent or assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school education or equivalent. • At least 1 year of experience resolving payment related issues, preferably in a Retail and Contact Center environment. • Knowledge of accounting policies and procedures as they relate to the credit and collections function. • Ability to operate a 10-key effectively. • Ability to work accurately with numbers. • Proven ability to identify, analyze, and solve problems. • Responsive to customer needs by providing prompt, appropriate solutions. • Ability to make good decisions based on knowledge, experience, and judgment that are consistent with established procedures, processes and practices. • Ability to communicate effectively, both orally and in writing, with internal and external customers. • Demonstrated flexibility and excellent organizational skills. • Ability to prioritize work completing a variety of tasks accurately with close attention to detail. • Strong Microsoft Office expertise with an emphasis on Excel. • Delivers an Outstanding Northern Experience (ONE) with every interaction. • Demonstrates Northern Tool + Equipment''s 12 Core Competencies.

Created: 2021-11-29