HR Health Services Assistant

HR Shared Operations Representative Looking for your next career move in the Financial Services arena? Adecco''s got it! Adecco is assisting a premier client with their HR Shared Operations contract position, $22.42 hr. This incredible opportunity provides in-depth experience with a leading company in the financial services industry located in Milwaukee, WI. Description: Human Resources Health Services Admin, Monday - Friday 8:00 a.m. - 5:00 p.m, $22.42hr. What''s the role? Primary responsibility for customer contact for Health Services team within Human Resources. Independently handle all routine calls and requests to Health Services phone line and email. Support Health Services processes including but not limited to answering Health Services phone line, sending appropriate leave-related paperwork to employees, tracking and follow-up on paperwork deadlines, etc. Ensure compliance with established SLA''s for responding to requests. Effectively interface with customers, managers & employees at all levels via phone and email to ensure positive employee Health Services experience. Set expectations with employees regarding help with answering any questions as appropriate. Ability to determine when to escalate complex questions to Health Services Case Managers. Strong verbal communication, attention to detail and prioritization skills necessary. Must adhere to regulatory timelines and SLA cycle times. Processes work within established time guidelines to ensure compliance. This position, under the guidance of Health Services Case Managers, is responsible for administering leave-related paperwork and effectively triaging questions that come into Health Services voicemail or email. This position will draw on training, policy manuals, knowledge bases, and other tools to quickly resolve requests or issues. This position uses HR tools such as Workday and a Leave Tracking platform. • This position requires an associate degree in business or related field or equivalent combination of education and experience. • A min of 4 years related work experience to include at least 1 year of Human Resources • Proficient in written and verbal communication. • Solid customer service skills. • Evidence of a high degree of courtesy and tact in dealing with all customers. • Strong ability to multi-task while maintaining accuracy • Proven analytical skills and ability to apply judgment and discretion. • Effective written and verbal communication skills. • Proven customer service skills. • A demonstrated computer experience including Word, Excel, SharePoint, Trello, Workday and proficiency with current software packages. So, a little bit about us. We''re the worldwide leader in staffing, but it''s only because of all the great people we have working with us. We place over 70,000 people with the world''s most well-known companies every day, but that''s not enough. Why? We think everybody deserves a chance to find the right career opportunity. To work on your terms. To better your situation. Does this all sound good to you? If you ask us, we''d make a great team. Our friendly experts are ready to get you in at a great job, so the ball is in your court. If you''re ready for an exciting, challenging position with a premier employer in the downtown Milwaukee area, apply online with Adecco today! Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records

Created: 2021-11-29