ServiceNow Engagement Manager/BPC/BA

ECS is seeking a ServiceNow Engagement Manager/BPC/BA to work in our Colorado Springs, CO office.Job Description: ECS is looking for a ServiceNow Engagement Manager and Process Consultant. As an Engagement Manager, you will be required to interface with customers, manage and track solution delivery, and manage a team of functional and technical support. You will manage various relationships, including customers, vendors, engineers, developers and management, to support the team in developing requirements, creating process flows, and developing plans and strategies for solution delivery. Additionally, this position may be required to assist and lead with process consulting and business analyst tasks.Required Skills:Must be a US CitizenMust possess active TS/SCIBachelor''s degree or equivalent exp.3+ years'' Project Management experience2+ years'' experience with ServiceNow implementationsExperience working with a Federal CustomerExperience managing client requirements and small teamsExcellent analytical skills and business presentation skillsExperience conducting workshops, gathering requirements and documentation stories2+years Agile development experienceExperience working in an Agile project environmentStrong client interfacing skills: a positive attitude, highly motivated, excellent communication and interpersonal skillsDesired Skills:ServiceNow Certified System Administrator (CSA)PMP CertificationSecurity plus certificate (or equivalent DOD 8570 IAT Level 2 certification)ServiceNow ITSM experienceServiceNow PPM experienceITIL v3 or ITIL v4 certification3 plus years process consulting in ITSM, ITBM or related3 plus years in business analyst experienceExperience withServiceNow modules ITBM/PPM and Agile Development 2.0ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

Created: 2021-11-29