Studio Consultant

About KB HomeKB Home is one of the largest and most recognized homebuilders in the United States and has built nearly 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR® certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the 1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Learn more about how we build homes built on relationships by visiting .JOB SUMMARY: The Studio Consultant''s responsibility is to ensure each customer''s ultimate design experience and expectations are met by guiding them through their selection process and beyond. The Studio Consultant will meet with customers daily, in person and virtually, to educate and assist in all design needs for their new KB Home. ***** Work Week: 5-day schedule to include 1 weekend day ***** ESSENTIAL DUTIES AND RESPONSIBILITIES: CUSTOMER APPOINTMENTS:Services all customers, in person and virtually, by guiding them through the Studio Process. This role reviews all choices available to the customer and assists in achieving their design goals with consideration towards both their budget and lifestyle. Shares product knowledge with customers and demonstrates product''s features and benefits to best fit their specific needs.Responsible for accurately capturing and documenting each customer''s selections to be distributed to all indirect departments.Always provides exceptional customer service to customers and team/vendors/trade partners.PLANNING AND FOLLOW-UP:Prepares for each customer appointment by reviewing file, wish lists and pulling prior appointment samples to ensure appointments run smoothly and effectively.Maintains open and effective communication with all internal and external customersRoutinely reviews and understands all products and options offered in the Studio, including five features and/or benefits about each option/product offered. Actively participates in ongoing product and process training.EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS: Education/Certifications/Licenses: High school degree or equivalent requiredAssociates or bachelor''s degree preferredRetain a vocational degree or certificate preferredExperience: Previous retail experience in customer service-oriented environment required1 to 4 years of retail experience with a homebuilder or design industry preferredKnowledge, Skills & Abilities:Ability to connect with people, and develop and maintain professional relationshipsProven ability of being customer centric by seeking solutions from the customer''s perspectiveStrong verbal & written communication, with the ability to take complex concepts and communicate effectively and persuasivelyStrong ability to work within a team-setting, inclusive of other''s ideas, and a willingness to cooperateMakes quick and accurate decisions based heavily on facts, data and/or metrics. Demonstrates strong attention to detail, with the ability to self-audit work product.Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook. Work Requirements: Ability to work a flexible schedule on a consistent basis, including evenings, weekends and holidaysAbility to work an eight (8) hour day with flexibility for overtime when necessaryConduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the companyFind out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.

Created: 2021-11-29