DTS Operations Specialist I

Primary Job PurposeAt Cambia, our members need us more than ever, and to continue serving them, we need to be vaccinated. Following federal mandate, all Cambia Health Solutions employees, including 100% remote workers, need to be fully vaccinated for COVID-19 by 1/1/22. This job family supports a 24x7 environment responsible for data center and alert monitoring, batch scheduling and after hours help desk support.These individuals perform the daily operation within the Data Center. They are responsible for scheduling jobs across multiple platforms for production and test environments, batch recovery function, monitor alerts, and perform up-front alert resolution within the Network Operations Center for the assigned locations/shift. Support information production operations, log alerts and handle complex and unknown scheduling challenges with efficiency, making wise choices and communicating risks.Please note that this position is for a swing shift with possible graveyard hGeneral Functions and OutcomesAssess, analyze and resolve customer''s technical issues through telephonic customer support.Responsible for routine support of Data Center operations, event alert monitoring, and first response alert resolution within Operations for the assigned locations/shift.Work independently in resolving problems at both the local and enterprise level across multiple systems.Assist with Data Center environmental tasks.Write problemsolution information in the form of a knowledgebase entry.Immediately escalates urgent and high priority problems as per defined procedures.Analyze, document, monitor and evaluate complex integrated systems.Assists teams in performing fault and performance monitoring, identifying and analyzing trends and recommending proactive solutions.Responsible for Data Center monitoring ensuring environmental and batch processing issues are pose IT related communications.Uses other cross-platform products such as Control M & EM, Remedy (ARS) and other tools as appropriate.Ability to work independently, to prioritize work, meet deadlines and achieve operational standardsDemonstrated analytical ability to identify problems, develop solutions and implement a chosen course of actionProvide technical support to application developers and system administrators.Identifies, designs, and implements enhancements which optimize department processes.Coordinates team efforts with batch scheduling activitiesProvide training and technical support and guidance to entry level personnel.Provide backup / after hour support on High Severity Incident Management; manage major incidents, to ensure that these are diagnosed and escalated to appropriate technical teams; coordinate with the Service Desk, IT Support staff and Customers to ensure accurate and appropriate communications during Major Incidents.Minimum RequirementsMinimum Requirements for level II would have a Bachelor''s degree in Information Systems, computer science or related field and 3+ years Data Center andor Help Desk industry experience or an equivalent combination of education and experience. Work EnvironmentTravel may be required.May be required to work overtime.May be required to work outside normal hours in support of operational and critical business requirements including weekends, evenings, and holidays.

Created: 2021-11-29