Team Lead | CSR

The objective of the Tier 1 Customer Service Associate is to be the primary liaison between our clients and their customers. Our ideal candidate is someone with excellent interpersonal skills who is comfortable in a fast-paced client facing role. Applicants with excellent leadership skills who are looking to grow quickly within their careers are encouraged to apply. Our Tier 1 Customer Service Associate must possess a thorough understanding of their organization and are aligned with shared goals and objectives resulting in exceptional service, customer retention and satisfaction. Customer Service Essential Duties and Responsibilities Daily responsibilities include the following. Other duties may be assigned: Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customers regarding status of services, time estimations and cost. Review scope of work and pricing, negotiate rates and costa as necessary with a laser focus on customer cost reduction. Verify customer requirements have been met and approve changes on behalf of the customer when applicable. Submit recommendations and proposals to customers. Establish and cultivate appropriate rapport during the verification process Analyze key metrics, gauges, and performance indicators to identify areas of focus and/or necessary improvements. Determine appropriate actions, communications and take steps necessary to continue providing exceptional services Assist in setting appointments for installation of new services Provide exceptional customer service

Created: 2021-11-29