Application Support Specialist

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual''s status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.SummaryAs part of the internal application support team, the application support specialist is in charge of the support of our compensation management platform across our partner base globally. The candidate will serve as the first and second line application support to external clients. Client DetailsA fast-growing global enterprise software company, with a focus on managing compensation and performance for the world''s largest companies. This means working with the most exciting brands worldwide. Our mission is to make the employees of our customers happy. To accomplish that mission, we first start with making our own people happy.We operate in a high-growth entrepreneurship environment with passionate, hardworking and smart individuals that are dedicated to our mission.Description- Debug product issues on Dev / QA environments- Works with the queues and case tracking system, effectively triages and resolves complex application issues to departmental standards whilst maintaining high levels of customer satisfaction during the currently established hours of operation- Teams with other functional areas to manage the resolution of cases that involve multiple areas of both business and technical expertise- Support customer functional requirements and data integration into the beqom platform- Monitor and respond to open tickets submitted through an incident management system- Prioritization and handling of service requests and incidents within predetermined SLAs- Product SupportProfileTop candidates will have:- Strong SQL skills- The ability to utilize Dynamic SQL- Experience with tuning SQL for performance.- Experience using Azure- 5+ years of experience in either an IT or Start-Up space.- Independent, motivated, and very hands onJob OfferThis role offers strong compensation + bonus structure.The role will initially be a remote opportunity, with a transition into a hybrid model (in office 2 days per week)The company is in a high growth stage and are looking for the right candidates to help to further establish the group''s footprint in the USA.

Created: 2021-11-29