Technical Support Engineer

Rezult continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a Technical Support Engineer to fulfill an immediate vacancy. This individual will be responsible for: Provide remote product support for customers and troubleshoot product configuration issues. Perform customer software installations and upgrades, typically in virtualized environments. Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance. Collaborate with other teams to help solve support problems, training problems, and other issues that may arise. Submit customer enhancement requests to software development teams. We are actively speaking with applicants that have a minimum of: 5+ years Software and/or Application Support experience 3+ years experience in a Level 2 or Level 3 IT support environment (Service Now) 2+ years experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL , VMware, and/or Hyper-V). This person will be 100% customer facing, and must have good communication and customer service skills. Bonus Skills: Experience with Azure is a plus. Experience working with any of the following products is a BIG PLUS: OneStream XF Hyperion HFM, FDM, Planning, Essbase SAP Outlooksoft BPC SAP BOFC (Cartesis) IBM Cognos or other EPM solutions. If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at

Created: 2021-11-29