Inside Sales Manager

We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it''s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Are you a hands-on leader who likes day-to-day diversity? Do you possess the ability to manage multiple activities at the same time and enjoy the challenge? Are you someone who desires to meet and exceed the expectations of your customers? If you answered yes to these questions, we should talk!ASSA ABLOY Door Group is looking to add an Inside Sales Manager to our Northwest Service Center in Kent, Washington. This is a newly created position and the successful candidate will be an integral part of creating, and sustaining a collaborative team oriented work environment. Reporting directly to the Service Center Manager and working closely with the business leadership of sister locations and customers, this individual will lead the front-end activities for the Northwest Service Center. Here''s an example of what you will be doing.Customer Service: Manage the effective and timely flow of the service center''s front end processing of orders including the timely scheduling and execution through the backlog Monitor and respond to customer concerns or inquiries, most notably elevated issues. Address technical questions successfully as needed. Maximize the use of the service center stock welding program by ensuring those orders which can feasibly be manufactured in the service center are produced in the service center. Manage the communications with customers including delayed orders to the customers, due to either factory back-orders or service center internal back-orders. Ensure customers are receiving the appropriate level of service. Ensure all team members are maintaining productivity levels while driving productivity goals. Schedule and monitor the progress of work assignments for departmental employees. Develop and maintain departmental work procedures. Responsible for driving more efficient and accurate order set up for order entry. Direct orders to the proper manufacturing locations based on profitability and customer satisfaction. Quoting and Pricing: Ensure the timely and accurate processing of customer quotes. Ensure the maintenance of effective and accurate pricing. Production Scheduling: Manage the production schedule. Ensure all orders requiring service center production and modification are processed in and accurate and timely manner. Coordinate as needed with the various production plants. Communicate accordingly with customers regarding any sort of production delays. Team Management: Provide development activities and opportunities to all team members. Continually seek new and better ways of doing things, encouraging this behavior within the team. Monitor employee performance, giving recognition and/or constructive feedback accordingly. Complete performance reviews for direct reports as needed. Communicate daily goals with team and chart team progress. Lead continuous improvement activities. Actively participates in providing a safe and harmonious working environment for all employees. Assures compliance with federal, state, local and corporate governance policies, regulations and laws, AADG programs and policies and the ASSA ABLOY Code of Conduct. QUALIFICATIONS / REQUIREMENTS: HS Diploma/GED or equivalent required. Associates or Bachelors preferred Previous experience managing others Previous experience with customer management Proficient in Microsoft Office, i.e. Word, Excel, etc. Self-starter who works well with minimal supervision Attention to detail and adherence to time commitments is a priority Ability to communicate effectively both verbal and written AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

Created: 2021-11-29