Sales Enablement Manager

Sales Enablement ManagerIndividuals within the Sales Enablement team support a multi-faceted, multi-leveled, multi-focused Sales Team (i.e., Enterprise Team Leaders, National Account Managers, Field Sales, Relationship Managers, and Strategic Partner Solutions, including Physician and Provider Sales teams) across myriad sales operational services. This is a strategic role that supports the execution of One Call''s customer segmentation strategy with targeted messaging and support for:Different customer types (e.g., TPA, Insurance Carrier, State Fund, SI/SA, Federal Government)Different levels within the customer''s organization (e.g., Executive, Senior Manager, Branch Manager,Adjuster)Different strategic partner types (e.g., Case Managers, Physicians, Providers, Channel Partners)GENERAL DUTIES &RESPONSIBILITIES:Interacts with commercial and sales leadership, product owners and managers, subject-matter experts, application development teams, business analysts, management, and others as needed to determine the scope of a project and to ensure accuracy and timely delivery of new sales tools and programsResponsible for sales campaign content development in collaboration with Product Owners, Marketing, and OperationsDelivers and supports sales campaign activities including tracking, trending, and reporting results throughout the campaign to bolster activities and achieve more significant sales resultsResponsible for communicating product launches and updates, organizational news, industry trends, and competitor information to Sales in an easily digestible formatConducts demonstrations and training on Polaris technology for internal and external customersDevelops and maintains the Sales Resource Center SharePoint site to ensure content and resources are readily available to all Sales team members, including but not limited to job aids, reference materials, FAQs, internal product documents, competitive intelligence, etc.Responsible for tracking and reporting Voice of the Customer through the design and execution of the automated Net Promoter Score (NPS) customer survey processesResponsible for the effective onboarding of new sales and account management personnelReviews and recommends revisions to customer reports and assists in the development, customer training, and execution of new reporting packagesExcels in effective and positive communicationsPerforms other duties as assignedEDUCATIONAL AND EXPERIENCE REQUIREMENTS:Bachelor''s degree (B.A. or B.S.) or an equivalent combination of education, training, or work experience required.Prior experience in sales, marketing, and customer experience is desired.GENERAL KNOWLEDGE, SKILLS & ABILITIES:Experience interacting with One Call customers is preferred.General knowledge of managed care or workers'' compensation industry experience.Demonstrates self-reliance and resourcefulness, making effective use of all organizational resources.Demonstrates a strong ability to identify, analyze, and solve problems.Requires strong written and verbal communication skills.Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.Knowledge of principles and processes for providing sales and customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, process documentation, and other office procedures and terminology.Knowledge of business processes, quality control, and other techniques for maximizing the overall satisfaction of the customer.Team skills, including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally.The ability to successfully prioritize when faced with requests, demands, and deadlines.The ability to travel is required, upon occasion.Flexibility, versatility, dependability, accountability.PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focusThe work environment utilizes florescent lighting; noise level is moderate.The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.Please be advised this job description is subject to change at any time.

Created: 2021-11-29