Customer Operations Analyst

The Customer Operations Analyst plays a key role within our Stanwell Energy Trading Division and will be primarily dealing with billing and settlements.About Us We are an energy business with a large portfolio of electricity generation facilities in Queensland. We are a major provider of electricity to Queensland, the National Electricity Market and large energy users throughout Australia. We sell wholesale electricity and we have an electricity retail business Stanwell Energy, whose customers are large commercial and industrial energy users. Stanwell Energy is a highly successful boutique retailer whose current customers represent a sizable portion of Australia''s most well-known brands and largest electricity users. Stanwell Energy''s current customers are sophisticated energy users and leaders in the resources, construction, manufacturing, transport and hospitality sectors. Stanwell Energy is well known for its customer focussed approach, evidenced through: • Tailored energy solutions;• Proactive, responsive and individualised account management;• Accurate, timely and transparent billing; and,• Value-add analysis, reporting and industry expertise. We are owned by the people of Queensland. Providing a secure, affordable and sustainable supply of energy for all Queenslanders is at the core of everything we do. We recognise that a diverse, inclusive and safe business is essential to our culture and how we operate. We employ close to 700 employees and aim to create a workplace where everyone is included, treated fairly, respected and given the opportunity to be the best that they can be. Our values - We care, We adapt and We deliver - are integral to Stanwell''s culture. They drive the expected behaviours of our people and influence how we engage with our customers, suppliers, partners and the local communities in which we operate. About the Position The Customer Operations Analyst plays a key role within our Stanwell Energy Trading Division and will be primarily dealing with billing and settlements. The role also involves working closely with the retail sales team to ensure Stanwell Energy''s structured product contractual obligations are appropriately managed. The role is a stimulating mix of managing an external billing provider, dealing directly with customers on back office issues, management of structured products and contractual obligations, tariff and site issues, data management and reporting as well as undertaking ad hoc project work related to operations activities. Other responsibilities will include: Engage with customers in a timely and professional manner on billing, metering, tariff and site issues Management of structured product contractual obligations Conduct monthly billing collation and distribution activities through to conclusion including managing the external billing provider Execute debt management processes Validate customer queries Undertake ad hoc project work to improve Stanwell Energy''s service offering to customers or the broader Stanwell team Ensure that any agreed special billing requirements for customers are met Investigate network and metering charge reconciliation problems and manage through to conclusion Leading continuous improvement activities such as improving processes and specifying system upgrades. This is a full-time permanent position located in our Brisbane CBD Office. About You The ideal candidate will have a strong analytical background and the ability to deliver excellent customer service. Other skills will include: Experience in a retail electricity market environment including knowledge of retail systems and processes in the back office area - preferable Detailed understanding of the National Electricity Market, MSATS and retail operations High level of attention to detail Excellent interpersonal skills for dealing with diverse stakeholder groups Strong numerical, verbal and written communication skills How to Apply To submit your application, please apply online with your CV and cover letter. Applications Close: Friday 3 December at 5.00pm Further information on Stanwell can be found online at Please note that it is a requirement that all successful candidates complete and successfully pass pre-employment background screen as well as a pre employment drug screen. Applications close 03/12/2021 Notice to Placement Agencies and External Recruiters: If you are a placement agency or external recruiter, please do not submit resumes to Stanwell prior to having a signed staffing agency agreement with Stanwell. Stanwell is not liable for and will not pay placement fees for candidates submitted by an agency other than its approved suppliers. Furthermore, any resumes received from a placement agency or external recruiter in absence of an agreement will be considered by Stanwell and may be forwarded to internal recruiters for their information.

Created: 2021-11-29