OIC Specialist

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!The Operational Intelligence Center is a sophisticated command type center focused on customer service to retail centers across North America. This position is responsible for providing customer service via telephone interactions with customers and tenants as well as supporting security through radio communications and monitoring of video surveillance systems. This position requires excellent computer skills, the ability to master at least five computer applications, and provide outstanding customer service for each customer interaction. Additional responsibilities of the OIC Specialist position include, but are not limited to, the following:Answer, evaluate, and prioritize incoming telephone and radio municate effectively with various callers to obtain complete information to determine the necessary level of service to include the need to dispatch police, fire, medical, security or local property municate effectively with on-site security personnel to properly resolve incidents.Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel.Monitor fire/life/safety alarms to determine the necessary level of response.Escalate and coordinate incidents to the Operational Intelligence Center Supervisor.Effectively interpret multiple retail center leases, site maps, and computer aided design maps.Become conversant with the layout of multiple retail centers and be aware of the current threats and challenges the centers are facing.Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials.Become proficient with several computer applications to properly log data, navigate information, and best support customers and security personnel.Become conversant with emergency procedures and evacuation procedures for multiple assigned retail centers.Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management.Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for multiple retail centers.Ensure all components of the Operational Intelligence Center surveillance equipment are operating according to expected standards and protocols.Support and assist in record management and data collection for multiple retail centers or corporate management which involve recorded video.Maintain an effective video management system in accordance with expected standards and protocols. Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with an investigation regarding suspicious activity, property damage, acts of violence, etc.Must complete required monthly training in a timely fashion. • Must successfully pass the new hire training program.Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America''s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America''s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Created: 2021-11-29