General Manager of Premium - TQL Stadium

Location: TQL Stadium - Cincinnati, OHMissionAs a Levy General Manager of Premium, you will be responsible for leading your team members in executing The Levy Difference in regards to operations, human resources and financials. From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy and communicating our philosophies and culture to all that you come in contact with.Major Areas of ResponsibilityOperations Has strong attention to detailHolds team accountable to steps of service to deliver great guest serviceEnsure that team members consistently deliver Heartfelt Hospitality to every guest, every timeEnsures team members have the tools necessary to complete their jobsEnsures show quality standards are maintained at all timesBuilds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team membersRegularly obtains feedback from clients and guests to improve operationsSupports and communicates Company initiativesRespond and assist in any departmental guest service issuesEnsures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standardsActs as a liaison with team, including partner''s operational team, Levy team and other areas as needed to ensure efficient operational performanceEnsures proper execution of preventive maintenance schedule as set forth by Director of OperationsEnsures that daily walkthroughs are being conducted in both FOH and BOH for every eventControlsEnsures that all security, safety and sanitation standards are achievedAchieves daily sales and assigned cost goalsAchieves assigned budget goalsProvides operational planning to ensure adequate products and equipment are ordered for anticipated business levelsEmploys good safety and sanitation practicesPractices proper product control and handling of all inventory and equipmentFollows and enforces responsible alcohol service policiesEnsures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook Forecasts and adequately schedules team members to meet operational needs and desired targetsTeamUses all performance management tools to provide guidance and feedback to teamPromotes a cooperative work climate, maximizing productivity and moraleConducts regular scheduled meetings to ensure lines of communication are open between management and team membersInterviews, hires, trains and develops team members according to Levy guidelinesDisplays a positive attitude towards team membersMentors department managers to develop their skills and leadership abilitiesJob RequirementsAble to communicate effectively with management team, guests and team members by speaking and comprehending EnglishEnglish reading, writing, math and computer skills requiredAbility to taste and evaluate food and beverage productsMust be flexible with schedule and able to work different shiftsPossible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strainsMust be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shiftLevy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Created: 2021-11-29