Customer Service Representative

JOB TITLE: Customer Service Representative DEPARTMENT: Customer Service STATUS: Hourly- Non-Exempt REPORTS TO: Customer Service Manager JOB SUMMARY: Our client is a large player in Horticulture sector and it''s looking to hire an outstanding Customer Service representative that''s looking to take their career the next level. Key Duties and Responsibilities Maintains accurate records of account dealings: orders, credits, adjustments and all related maintenance through our customer information system. Assist sales reps and customers with quality and credit issues. Verifies availabilities as necessary and communicates accurate information to sales staff. Build and maintain strong, long-lasting customer relationships Develop a trusted advisor relationship with key customer stakeholders Ensure the timely and successful deliver of our products according to customer needs and objectives Timely and effective communication of issues or changes in order status when necessary Tracks and communicates IT issues through the proper channels. Visit customer and vendors in the Florida area. Attend nursery industry trade shows inside and outside of the state of Florida Requirements: More than 3 years of customer service experience. College Degree in related field preferred, but not required Horticulture Educational background, a plus. Valid driver''s license. Key Skills: Team player willing to accept new challenges Experience in delivering client-focused solutions based on customer needs Excellent negotiation skills Detail oriented Multi-tasking and priority setting Strong follow up skills Excellent in verbal and written communication Must be proficient in MS Office suite Assertiveness/confidence Bilingual in English and Spanish preferred Our client offers a competitive Benefits Package including base, overtime, bonus, Paid Time Off, Health Benefits, and 401K (with company match). Also an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit and business need.

Created: 2021-11-29