CUSTOMER SERVICE REPRESENTATIVE III

Applications accepted from: ALL PERSONS INTERESTEDJob Classification: CUSTOMER SERVICE REPRESENTATIVE III Posting Number: 26814Department: Houston Emergency CenterWorkdays & Hours: M-F 7:00am - 4:00pm* * Subject to changeDESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSThe Houston Emergency Center (HEC) is seeking a Customer Service Representative III who uses complex problem-solving techniques to provide general information and customer assistance for quality service in the HEC Custodian of Records Division (COR).The responsibilities are the following:Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies.Monitors customer accounts and researches data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and confidentiality.Maintains and monitors various records and reports. Records and reports would include the entries and closeouts of District Attorney and HPD into the COR database. Budget and monthly COR reports and filing will also be processed.Process time sensitive request(s) by opening and time stamping incoming mail for filing procedures which will include records management for archive/disposal of such materials.Performs other administrative related duties as requested.All positions in the Houston Emergency Center (HEC) are designated as TIER I (First Responder) Employees, and will require you to work long hours in emergency or disaster situations that may require you to be away from your home and/or family for extended periods of time. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.WORKING CONDITIONS There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.

Created: 2021-11-29