Order Management Coordinator

Order Management CoordinatorJob Description: The Order Management Coordinator ensures accurate translation of POs, with the company, approved pricing, into the Order Entry system within 24 hours Ensure existing backlogs are always shippable, and free of any OM-related holds. Work with Sales, Account Management and Finance on any other holds that prevent the backlog from being shippable. Trigger ship documentation to Logistics / Traffic in a timely fashion to help expedite shipments Ensure JIT hub customer product pulls are invoiced in a timely fashion The Order Management Coordinator provides accurate responses to queries regarding order status, shipments, and backlogs Solve day to day problems independently and raise/report problems to Team Lead / Manager Maintain customer files and correspondences and ensure accurate and clear filing of documents Support and provide documentation for Audit and SOX - Support Customers, Sales and Account Management on all order queries/issues Advocate B2B connections with new customers and assist with customer onboarding Actively monitor and report system issues and relentlessly follow up with IT to resolution

Created: 2021-11-29