Temporary - Program Specialist

Position Information Posting Title Temporary - Program Specialist Job Requisition Number COA084500 Position Number T58005 Job Type Full-Time Division Name Austin Code Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor''s degree from an accredited college or university with major coursework in Business Administration or in a field related to the job, plus three (3) years of related experience. Experience may substitute for education up to a maximum of four (4) years. Licenses and Certifications Required: Valid Texas Class C Drivers License. Notes to Applicants The Program Specialist is responsible for completing the downloading and initial intake on short-term rentals (STR) applications and renewals submitted on line through the AFO system. On line submissions account for approximately 85% of all submissions. They will also staff the Intake Office during normal business hours and meet face to face with customers on STR application submissions. Please note: These essential functions as described are not all of the functions related to this position. Application Instructions/Job Requirements:Application: When completing the City of Austin employment application, work experience must include month, date, and year.A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Incomplete applications will not be considered and statements such as "see résumé" will not be accepted. References must be a minimum of three (3) verifiable references who can verify your work experience i.e. (supervisor or direct report). While a cover letter and resume are required, they will not be used in place of a fully completed application. Virtual Interviews: Austin Code Department may conduct virtual interviews. Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview. Posting Guidelines: Austin Code reserves the right of the following: To fill similar positions within the Austin Code Department outside of the divisions listed above. To close this position at any time after seven (7) days. 90 day provision for additional vacancy: When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool. If you are selected as a top candidate, the following is required: Verification of your education (which may include high school transcripts, diploma, or GED, undergraduate and/or graduate degrees or transcripts) will be required. You must provide proof of education from an accredited organization/institution.A criminal background investigation (CBI).A driving record check Driving Requirement: This position requires a Valid Texas Class C driver''s license or the ability to acquire by your hire date. External New Hires must meet the City of Austin''s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City''s Driver Record Evaluation Standards. Facility Information: Tobacco and Vape-Free Workplace: Austin Code Department work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any work site - including parking lots, garages or in any personal vehicles located on the premises. Pay Range $18.67 - $23.04 Hours Monday - Friday (8:00 am - 5:00 pm). Evenings and weekends may be required occasionally and work schedule maybe based on business needs. Job Close Date 11/30/2021 Type of Posting External Department Austin Code Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location 5202 E. Ben White Blvd., Ste. 550 Austin Texas 78741 Preferred Qualifications Experience using full Microsoft Office Suite Experience using Amanda or comparable case management system experience Experience using Avaya One-X Communicator or similar phone system Excellent customer service skills, specifically, the ability to express empathy, self-control, use positive language and communicate clearly Ability to analyze customer submissions for completeness and identify inconsistencies Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Monitor department/program quality indicators. Coordinate with other agencies/personnel for certain aspects of mutual research or investigation. Counsel/facilitate interventions for the prevention of errors involving department/program plans. Prepare training plans and documents, train staff regarding program implementation as directed. Follow up on client or customer complaints (e.g. 'hot line'' calls or CAF''s). Conduct fact finding and/or informational survey by interview or other means. Conduct investigations for department/program plan. Conduct checks of department/program sites (i.e. clinics, offices) to assure compliance with policies and procedures. Research information as requested and/or needed. Compile data and write informational reports. Perform tasks related to department/program surveying and reporting Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of city practice, policy, procedure, statutes, ordinances, planning and program implementation. Knowledge of organization and administration of applicable department mission. Skill in oral and written communication. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing. Skill in handling conflict and uncertain situations. Skill in data analysis and problem solving. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to quickly recognize and analyze irregular events. Ability to establish and maintain effective communication and working relationships with city employees and the public Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor''s degree from an accredited college or university with major coursework in Business Administration or in a field related to the job, plus three (3) years of related experience. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No * Do you have a valid Texas Class ''C'' Driver License or have the ability to aquire one by date of hire? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City''s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Do you have experience with AMANDA or another Case Management system? Yes No * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets & emails Intermediate: create/edit a variety of documents & Spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematical formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Briefly describe your case management experience. Please include the types of entries (notes, actions, attachments, etc.) and the frequency of entries made. (Open Ended Question) * Do you prefer to work alone or within a team? Please explain the advantages and disadvantages of each. (Open Ended Question) Optional & Required Documents Required Documents Resume Optional Documents

Created: 2021-11-29