Global Service and Support Engineer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.At Abbott Molecular, we realize the potential of personalized care as the laboratory''s most trusted and preferred source for molecular diagnostic solutions. We are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics.Our location in Des Plaines, Illinois currently has an opportunity for a Global Service & Support Engineer. The Global Service & Support Engineer has primary responsibilities, which include support of internal instrument systems used for design and development of Abbott Molecular products, design, conduct and lead projects enhancing product usability and serviceability and providing technical support for Abbott Molecular products. The role requires the need to provide direct and onsite technical support for field engineers, through leading field service escalations and collaborating with external vendors and internal Product Support teams in order to obtain successful resolutions. Technical training courses are expected to be prepared and delivered to a variety of participants, which will comprise mainly field service engineers, but also other internal teams and some customer training will be required. Creation of service documentation comprises a core responsibility ranging from small procedural documentation modifications through to large sections of service manuals and comparable records. Multiple service and support related projects involvement are required, several which need to be led, many of which comprise cross functional teams.WHAT YOU''LL DO Responsible for implementing and maintaining the effectiveness of the quality system.Provides worldwide technical product support.Creates and conducts technical training.Creates technical documentation.Provides worldwide phone and on-site support.Participates in projects involving support and service of assigned products.Responsible for implementing and maintaining the effectiveness of the quality system.Performs assignments of a wide degree of difficulty.Conducts technical training for assigned products.Provides input to the product teams regarding development of new designs, methods, or processes.Recommends changes to existing programs.Creates, updates, and maintains technical documentation.Performs CR approval and technical sign-off for service and support of assigned projects.Provides problem resolution for worldwide technical product support.Develops and/or provides input into Field Service tools for use in the field to service Abbott Molecular instrumentation.EDUCATION AND EXPERIENCE YOU''LL BRING RequiredBachelor''s degree in Science, Engineering, Allied Health, or related field.0-4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.Must be willing to travel up to 50% domestically and internationally.Possess a valid US Passport.Must be a US Citizen or US Permanent Resident.Preferred A passion for electromechanical and/or biologic products or processes.Possess above average knowledge of MS Office products.WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully:"¯ Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at on Facebook at and on Twitter @Abbott News and @AbbottGlobal.

Created: 2021-11-29