Sr Mgr, NH Inside Operations

Do you want to change the world? We do, too. Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we''re looking for talented, committed people to help us drive our growth and achieve our goals. SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S. SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world''s energy future, there''s no better place to be than SunPower. We believe that our employees create our brand - with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy. Summary of Role: The Senior Manager, NH Inside Operations is responsible for leading the non-field based teams that support our New Homes business, including Community Account Managers, Builder Operations Managers, and Interconnection Coordinators. Collectively these teams are the primary points of contact to our customers & stakeholders: Builders Sales Teams (CAMs), Builders Superintendents (BOMs) and Utilities (Interconnection Specialists). These are the teams that plan for, set up, manage, and ensure success for our builder customers. This leader will collaborate with peer operations managers (Sr. Manager, Field Operations; Manager, Partner Operations; Sr. Manager, Multi-Family Operations, and Sr. Manager, Contracts and Administration) as well as sales leaders to ensure seamless handoff of work from contract signing to completion. Essential Duties & Responsibilities: Drive performance of and support various teams to meet key metrics to deliver desired business results Develop a deep understanding of end to end process, identify areas for improvement with process and tools, drive them to implementation Support analysis of weekly results of key metrics for explanation and discussion in weekly business reviews Prepare the team for growth in key areas such as expansion outside of California and SunVault & wallbox deployments Lead relations with utilities to drive program enhancements and address operational issues that may arise Ability to manage multiple priorities, daily tasks, customer and builder related escalations Ability to interact with colleagues, supervisors and customers face to face on occasion (20-30% travel within CA to meet with IPs in person, 70-80% office based.) Ability to establish priorities, work independently, and proceed with objectives without supervision Required Qualifications: Bachelor''s degree 10 years of related experience Experience leading operations teams Preferred Qualifications: Experience or familiarity with solar Experience or familiarity with New Home construction industry and/or Solar Familiarity with , Excel Pivot tables Physical Demands and Working Conditions: At SunPower, we value the health and safety of all our team members. We support and encourage our employees to form a healthy and stable environment where they can succeed. Below we have listed the working requirements and environment for this role: Able to work upright and stationary and/or standing for working hours Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method Able to position and move objects up to 10 pounds Able to use and learn standard office equipment and technology with proficiency The position requires travel with potential of overnight stays between assigned facilities and various locations within the community. Less than or equal to 10% travel. Day to day work is completed in the office at personal computer M-F, first shift hours Ambient noise level is usually quiet, consisting of normal conversations, business machines, telephones, but occasionally may be above average for portions of the business day Equal Employment Opportunity The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual''s qualifications as they relate to the job under consideration. The Company''s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. EOE Minorities/Females/Protected Veterans/Disabled SunPower Supports EEO Accommodation for Applicants to SunPower Corporation SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: [Click Here to Email Your Resumé]. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response. NOTICE TO ALL APPLICANTS AND EMPLOYEES Availability of Affirmative Action Plan for Review SunPower is a federal government contractor. As a part of the Company''s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

Created: 2021-11-29