Key Account Manager

Provides guidance and consultation on electric and gas tariffs, rates, and regulations and performs rate calculations and analysis to ensure rate designations are in accordance with regulatory filings and Sarbanes Oxley controlsEvaluates customer energy demand and usage and provides solutions and consultation to customer management and senior leadership With guidance investigates power quality issues (i.e. outages, voltage sag and swells, momentary operations, other disturbances, etc.) through the distribution and transmission control centers and associated database applications and translates/filters information to customers as determined appropriateProvides consultation and guidance on technologies and solutions to improve customer power factor with assistance from peers Coordinates communications with customers to enable the transfer of customer energy loads to prevent negative impacts to company equipment (i.e. substations, transformers, etc.)Investigates billing inquiries, issues and errors and works with internal departments to reconcile in accordance with regulatory or company policiesObtains annual electric and gas usage and demand forecast from top tier customers to be used by generation planning, gas supply, and budgeting for annual and five-year forecastsProvides 24 x 7 service to assigned customers via on-site visits, scheduled customer meetings, email or phone communications to meet the needs of customers and the specific situationManages the coordination and communication of a customer''s energy infrastructure projects to support load growth or operational needs through a wide range of internal departmentsInterprets load data information accordingly for rate determination, billing and contract purposes factoring in connected load and diversity factors; Engages with engineering design to ensure appropriate infrastructure meets the customer''s electric or gas service needs; Utilizes peers to advise external engineers on the completion of load data sheetsWith direction reads and interprets company and customer electric and gas engineering design schematics (i.e. commercial and industrial designs, distribution systems, substations, etc.) With supervisory approval, prepares and executes electric and gas service, excess facilities, economic development rider, curtailable service rider contracts and calculates customer contract capacities Prepares reports and briefings for a wide range of stakeholders (internal and external) including company and customer senior management and executivesPromotes energy efficiency programs, economic development opportunities, renewable energy initiatives, and general company offerings to customers Proactively identifies potential customer situations and manages difficult, sensitive, or confrontational issues to achieve mutually successful outcomes with minimal supervision Provides electric and gas outage response support and restoration support efforts as needed throughout the company service territory Responsible for fostering relationships external stakeholders to improve the state''s and the company''s competitive position for site locationsResearches utility and economic development best practices and maintains current knowledge of industry trends and efforts Performs other duties as assigned

Created: 2021-11-29