Fraud Specialist

Collabera: Excellent Job Opportunity for Fraud & Claims Ops Spec 3 / BULK OPPORTUNITY / IMMEDIATE HIRING Industry: Fortune 500 Banking Client Position: Fraud & Claims Ops Spec 3Location: Portland, OR Duration: 6 Months with Extension If you are interested to more about the position you can directly call at 515-204-2012 or email at [Click Here to Email Your Resumé] Job Description: Balances exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. Customer contact is made through inbound and/or outbound calling to complete investigation. May also involve contacting third parties for research. May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim. Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity. Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses. May be responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications. May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assigning loss accountability. May participate in special projects and additional duties may include: closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse.

Created: 2021-11-29