Client Services Manager

AspiraTM provides connected experiences for the outdoor recreation industry. Our comprehensive suite of reservation and licensing technology and service solutions support federal, state, provincial, and local government park, campground, and conservation agencies, conveniently connecting them with outdoor adventure seekers from around the world. Aspira is headquartered in Dallas, TX with eight offices worldwide. For more information, please visit . Aspira is currently seeking a Client Service Manager to join our team! Client Service Managers are responsible for the overall business relationship with assigned clients. This position requires travel within North America. Provide guidance and suggestions while representing Aspira to the client. This is achieved by managing the balance between client needs and corporate goals and working to create mutually beneficial relationships that lead to long term growth. Key focus is on representing your Client contracts within the Aspira organization, using your specialized system knowledge, prioritization, analytical and communication skills to ensure that we are meeting client needs, and aligning resources to ensure successful outcomes for all stakeholders. RESPONSIBILITIES Develop and maintain strong relationships with clients Manage client relationships to achieve successful outcomes for both ASPIRA and the client organization Using strong analytical skills, continually reviewing the clients'' businesses, identify and present methods to manage expectations and improve business performance and growth Apply knowledge of ASPIRA''s technical solutions and operations to meet and exceed Client contractual obligations Coordinate cross-functional groups to ensure operations, programs, processes and practices are in place to provide quality and effectiveness; recommending improvements on an ongoing basis Establish processes and procedures for management of Client concerns and issues by utilizing internal ASPIRA staff (trainers, implementation specialist, support teams, and project managers) in order to support and advocate on behalf of the client(s) Provide management with detailed information regarding relations and concerns to enable appropriate allocation of resources to achieve desired outcomes of retention and growth Manage priorities, communicate status and identify additional needs through trend analysis Ensure required level of customer service utilizing technology resources, including availability of computing resources, timeliness of programming projects, and responsiveness to exception conditions that arise

Created: 2021-11-29