Field Service Technician (Remote)

Title: Field Service Technician (Remote) Summary: Provide technical support for equipment at customer locations including installation, training, repair and customer support. This position will be remote and based out of New York. Hours : Monday-Friday 8:00am-5:00pm Compensation : $25-$35/hour, based on experience Essential Duties and Responsibilities: Performs installations of all product lines at customer''s facility to ensure full functionality according to specifications. Investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties. Coordinate problem resolution with engineering, manufacturing, and other personnel. Maintains accurate records of performance reports, expenses, billable hours, and trip reports. Documents cases in CRM database in a timely fashion. Provides a communication link between the customer and the company to help ensure that technical support and effective service is provided to the customer. Must be able to travel up to 70% of the time. Requirements: Certification from college or technical school; or a minimum of 5 years related experience and/or training; or equivalent combination of education and experience. Vocational training or apprenticeships in electrical and mechanical skills, industrial control systems, PLC relay logic and 3 phase motors preferred. HVAC certification or experience preferred. CRM software and MS Office (word, excel, outlook) Knowledge of Sytleine manufacturing software a plus Bi-lingual/Spanish capabilities a plus, but not required. Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Created: 2021-11-29