Patient Service Specialist

Job-Title: Patient Service Specialist Description: The Patient Service Specialist provides information and product support for technical and non-technical aspects of neurostimulation products. The specialist provides this comprehensive information to patients and their families, Medtronic field employees, other cross-functional business partners and occasionally healthcare professionals via telephone and written communications. The Patient Service Specialist is responsible for receiving, documenting/reporting customer contacts and potential complaints for trending and FDA reporting. Responsibilities: Responsible for providing customer support at the times required by the business and defined by the weekly staffing schedule. Document all customer contacts utilizing the current procedures/work instructions for data collection and reporting. Deliver responses in a respectful manner consistent with Medtronic brand voice, demonstrating empathy, education and empowerment. Responsible for understanding and following corporate and functional business unit procedures as well as technical guidance documents. Must complete all required training on time. Responsible for escalating any identified gaps in process or product information necessary to respond to customer contacts. Provide accurate technical and non-technical information to callers as well as cross-functional and international partners within Medtronic. Perform other job-related functions as requested by the business. Maintain knowledge of Neuromodulation past, present and future products and services. Products included are stimulation systems Actively participate in process improvement. Adhere to HIPPAA and applicable privacy laws and regulations

Created: 2021-11-29