Customer Service Representative - 1st Shift

GXO Logistics1st Shift, Monday - Friday, 7:00am - 3:30pm1st Shift, Monay - Friday, 8:00am - 4:30pmLogistics at full potentialAs a Customer Service Representative II, you will ensure that we deliver on our promise of outstanding service. You''ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you''ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the GXO team, you''ll have a starring role in helping us continue to provide daily freight solutions for our global customers.Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.What you''ll do on a typical day: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders What you need to succeed at GXO: At a minimum, you''ll need: 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues. Experience with Microsoft Office (Word, Excel, & Outlook) It''d be great if you also have: High school diploma or equivalent Experience with Microsoft Office and other business-related applications Experience in a call center environment Bilingual English/Spanish Solid customer service skills with the drive to resolve issues Excellent organizational skills The ability to thrive under pressure while delivering solutions that exceed customer expectations We engineer faster, smarter, leaner supply chains.

Created: 2021-11-29