Service Coordinator

Are you good with puzzles? Are you a good multi-tasker? Do you want to make a difference in the lives of others?Home Instead in Austin, TX is actively seeking a Service Coordinator / Scheduler to join our team and our mission to enhance the lives of aging adults in our community. As a Service Coordinator, you will work to ensure all of our clients receive the highest level of care by matching not only skill required by the client to our caregivers but ensuring a strong personality match as well. Primary Responsibilities may include: Reflect the core values of the franchise officeAnswer incoming calls in a friendly, professional and knowledgeable manner.Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.Follow up with all client and CAREGiver issues to ensure their problems are resolved.Enter and maintain accurate client and CAREGiver records in the software system.Follow up and communicate CAREGiver and client issues to ensure problems are resolved. Education/Experience Requirements:Computer literate with Windows experience and masteryAble to effectively communicated English orally and writtenSatisfactory professional and personal referencesCompletion of a satisfactory background check and pre-employment drug screenOne year of related business experience or an equivalent combination of education and work experience may be consideredMust possess a valid driver''s licenseLearn more about this fulfilling opportunity at or call 512-347-9207 for more information!Each Home Instead franchise office is independently owned and operated.Each Home Instead franchise is independently owned and operated.

Created: 2021-11-29