General Manager of Concessions - TQL Stadium

Location: TQL Stadium - Cincinnati, OHMissionResponsible for maintaining and displaying Levy standard steps of service and showcase quality in regards to concessions. Executing ''The Levy Difference,'' while providing friendly and efficient service to guests and teammates.Major Areas of ResponsibilityOperationsUnderstands all menus, product offerings, packaging and pricingEnsures all concession areas have proper displays and merchandiseExecutes all security, safety and sanitation standardsProvides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession eventFollows and executes preventative maintenance schedule as set forth by Director of ConcessionsHas strong attention to detailHolds team accountable to steps of service to deliver great guest serviceEnsure that team members consistently deliver Heartfelt Hospitality to every guest, every timeEnsures team members have the tools necessary to complete their jobsEnsures show quality standards are maintained at all timesBuilds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team membersRegularly obtains feedback from clients and guests to improve operationsSupports and communicates Company initiativesRespond and assist in any departmental guest service issuesActs as a liaison with team, including partner''s operational team, Levy team and other areas as needed to ensure efficient operational performanceExecutes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standardsControlsEnsures that all security, safety and sanitation standards are achievedAchieves daily sales and assigned cost goalsAchieves assigned budget goalsEmploys good safety and sanitation practicesFollows and enforces responsible alcohol service policiesReviews opening and closing inventories for accuracyExecutes required daily reporting in a timely mannerEnsures required department reports are completed and information is compiled at month end closingEnsures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbookEnsures proper cash handling procedures are in placeEnsures complete maintenance and on-site training of the current POS system is being performed Provides historical event information for future financial projectionsProvides labor forecasting for each concession event within desired targetProvides labor and product waste analysis for each concession eventEnsures all overages and shortages are investigated, documented and logged, reviewing all instances with the Director of ConcessionsTeamUses all performance management tools to provide guidance and feedback to teamPromotes a cooperative work climate, maximizing productivity and moraleConducts regular scheduled meetings to ensure lines of communication are open between management and team membersInterviews, hires, trains and develops team members according to Levy guidelinesSecures and trains all non-profit organizations according to Levy guidelinesDisplays a positive attitude towards team membersMentors department managers to develop their skills and leadership abilitiesJob RequirementsAble to communicate effectively with management team, guests and team members by speaking and comprehending EnglishEnglish reading, writing, math and computer skills requiredAbility to taste and evaluate food and beverage productsMust be flexible with schedule and able to work different shiftsPossible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strainsMust be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shiftAbility to use hands in using office equipment, including the computer systemAbility to talk and hear to conduct phone correspondenceClose vision and focus capabilities to view computer screen and company documentsLevy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Created: 2021-11-29