Administrative Assistant

As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future!Airtron a subsidiary of Direct Energy is looking for a Contract Specialist to work with external and internal customers by focusing on proper contract entry, maintaining correct status of customer contracts based on payment status, provide support for divisions understanding of contract entry and cancelation of contracts. Provide aggressive outreach to external customers regarding past due accounts, collections and ultimately contract cancelations if necessary.NRG Services is comprised of various consumer service brands, including Airtron Heating and Air Conditioning, Home Warranty of America, American Water Heater Rental and Goal Zero. NRG Services is powered by over 1,500 employees and generates over $600 million in revenues. NRG Services conducts business in all 50 states as well as various locations in Canada, Europe and Asia.Responsible for:All Division website contract entry Contract entry for all ESP & EHC contracts sold by call center team members for all divisions within 24hr of paymentUnderstanding Orbital payment system and taking payments from customersBuilding customer records in SLBuilding customer profiles in OrbitalMaintaining Contract Tracking - Sold & Cancelled contractsCanceling any Indy ESP contracts that cancel during the term of the contractDeleting old quotes - SL clean upCanceling unused PTU''s - SL clean upReview all division EHC customer accounts on decline reports produced by home office accounting for payment dates 1st, 8th, 15th, and 22ndDocumenting EHC Decline report trackingChanging status of past due accounts on "admin hold"Mailing post cards & emails to customers on declined reportsFiling contracts per CSR daily electronicallyScanning Contracts to other divisions and forwarding them to their divisionScanning Cancelation documentsAttempting customer contact via Decline report for all divisions to update / collect past due amounts (minimum 2 hrs per day) Monthly incentive paid on amount collected.Changing the status of a past due account to "admin hold" if unable to collectDiligently work to keep customers from canceling any contractReview and attempt to contact customer for collection that appear on A/R report for all divisionsAssist and support call center by answering the phones as neededNRGNRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant''s experience or skills. Official description on file with Human Resources.

Created: 2021-11-29