Product Support Representative

Job Description If you are an experienced Product Support Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation''s biggest companies. Our client has a need for a Product Support Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you! Applicant must be eligible to work in the US for immediate opening. For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client. Product Support Representative Job Responsibilities Your specific duties as a Product Support Representative will include: Compensation (Range): / hour $30-35 per hour Serve as a representative for Customer Support within an Agile team that focuses on Problem Resolution activities for Operations Center and JDlink. This position will be to ensure that worldwide customer requirements are driven into products, and that serviceability, maintainability, and diagnostics needs are being delivered. Monitor and analyze case from the Global Support Center data to understand emerging issues within the Operations Center and JDLink and develop a prioritized list of product line improvements with that data and customer feedback Create technical documents for training users of the software Assist with resolving complex problems and knowledge source for the Global Support Center on issues escalated through the Problem Resolution Process Assist with technical training for web and mobile solutions for internal users, marketing and support groups Product Support Representative Job Requirements As a Product Support Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills. Understanding of Customer Support Process and Procedures Knowledge of products, customers, markets and competitors in the Precision Agriculture field Demonstrated successful performance working on multiple projects Demonstrated skills in developing, managing, and communicating information in a clear and organized fashion Experience managing customer relationships to drive product improvement initiatives Experience working on a cross-functional team Product Support Representative Benefits As a Product Support Representative with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits. Available benefits for Product Support Representative Position may include (but are not limited to): Exceptional medical, dental, and vision 401(k) Make the most of your experience! Apply now! Keywords: IND123US

Created: 2021-11-29