Helpdesk / Desktop Support Technician Level II

Connection Services has a fantastic opportunity for a Helpdesk / Desktop Support Technician Level II in the Candler, NC area. This is an immediate opportunity. Contract to hire with excellent benefits. The Help Desk Technician requires someone with a drive and passion for technology, security, and a wide range of responsibilities. The position is comprised of desktop/helpdesk support, systems administration, and project installations. It is a team-based position that will be responsible for interacting with associates over the phone, on site, and online through remote support tools. Responsibilities • Essential tasks & responsibilities associated to Tier I help desk support and the ability to analyze and troubleshoot Tier II issues. • Configure new computers in-house, and remotely when possible. • Diagnose, troubleshoot, and resolve technical issues. • Acquire technical knowledge dynamically and quickly to work towards problem resolution. • Document client communication, troubleshooting steps and resolution via ticketing system. • Monitor network monitoring systems, and notifying our senior technical staff of issues/problems that require escalation • User account management in Active Directory and within applications, including adds, changes, and deletions in accordance with defined policies and procedures • Travel to various sites when needed • Perform other duties as assigned

Created: 2021-11-29