Full-Time Customer Service Representative (CSR) - ...

OneUp is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Long Beach office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression. Core Responsibilities: Provide high-quality service to each of our clients Maintain client confidentiality at all times Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists Communicates clearly with staff in a timely and professional manner Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client Verify and maintain data quality

Created: 2021-11-29