Network Analyst II

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves 92 communities and more than 45,000 customers across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience. General Summary: The Network Analyst is a member of the Ritter Network Operations Center (NOC) team responsible for providing overall operational support for the company''s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment. Essential Job Functions: Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment; Documents and reports all network incidents and outages according to policy; Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues; Provides escalation support to Enterprise Technical Assistance Center (TAC) staff; Activates voice, data, and video services across copper, fiber and Ethernet platforms; Participates in a team environment; providing valuable input and suggestions; Interacts with Engineering, Field Operations, TAC, and on occasion end-customers; Participates in a 24x7x365 (3) shift rotation; Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required; Performs all other related duties as assigned. Knowledge, Skills, and Abilities: Knowledge of telecommunications products and services; Foundational understanding of computers and networks; Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL; Demonstrates an in depth understanding of the OSI layer; Understanding of Voice/TDM networks to include signaling and call trace abilities (Meta Platform preferred); Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark; Experience with access network technologies such as PON, DSLAMs, and HFC; Skill in scripting and front/back-end development; Skill in commonly used software such as Visio, Excel, Word, and Power Point; Skill in oral and written communication; Skill in reading and interpreting technical documents/information and network diagrams; Ability to follow policies and procedures; Ability to multi-task and effectively manage multiple high-impact projects Ability to be detail oriented while keeping the bigger picture in mind; Ability to work well individually and in a team environment; Ability to travel for business requirements; must possess a valid Driver''s License with a satisfactory driving record. Education and Experience: Bachelor''s Degree in Engineering, Computer Science with an emphasis on networking, or a similar technical field is preferred. 1.5 years of relevant experience required. Cisco CCNA, Nokia NRS, CompTIA, or similar network/voice platform certifications preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2021-11-29