Retention Representative

CornerStone Professional Placement seeks for an Retention Representative who will be responsible for retention and renewals of sales accounts. They need to have experience working with existing customers and renewing and upselling business. Position: Retention Representative Location: Atlanta, GA Type: Direct Hire, Permanent with Full Benefits Salary: $45K - $50K/year (Plus Commissions) Responsibilities: • Receive calls from marketing driven leads from customers looking to receive quotes • Make outbound calls to our warm database of prospects in order to produce sales • Determine and share options to address customer''s coverage needs • Document and track all such leads in CRM system and ensure proper follow up is done within a timely manner • Successfully upsell/cross sell available ancillary products • Participate in other assigned Sales Team projects as needed. • Provide feedback and guidance on market nuances, marketing campaigns and plan operations • Actively participate in internal sales meetings, trainings and other company events as requested • Consistently deliver high quality work within established time frames; willingly assist peers and management. Qualifications: • Working knowledge of the tech industry • Strong telephone verbal and listening skills • Ability to work in a fast paced environment • Dedication and commitment to exceptional customer service when selling and servicing our customers • Capable of working and communicating with many people possessing diverse personalities • Excellent verbal and written communication skills, including oral presentation • Strong organizational skills with an attention to detail • Able to work independently and in a team setting • High School Diploma or GED required. • 1 to 2 years of sales experience • At least two years telephonic experience, preferably in Sales • 1 to 2 years of college in Business, Communications, Marketing, or related fields. • Equivalent related experience may substitute for education requirements

Created: 2021-11-29