IT Support Specialist

Brief Description of SunnovaSunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers and solar standard community homebuilders. Our mission is to Power Energy Independence TM and change the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits - and to do that, we need the creativity and energy of every person. Come be a part of the fastest growing segment of the energy industry! The IT Support Specialist PositionSunnova Energy is searching for an IT Support Specialist to be responsible for ensuring effective computer operations so that end users can accomplish organizational tasks. This role provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The successful candidate must be a self-starter, able to manage multiple tasks simultaneously, work well under pressure, and own deliverables end to end. IT Support Specialist ResponsibilitiesManages case system requests either in-person or over the phone; maintains timely and accurate help desk request records using ticketing systemWalks customer through problem-solving process from ticket to completionInstalls, modifies, and repairs computer hardware and softwareCreates and manages new user accounts from over fifty local and cloud-based systemsRuns diagnostic programs to resolve problemsInstalls computer peripherals for usersMonitors licensing utilization and hardware inventoryTests pending software updatesPrepares progress reports for all work performed and maintains time-logging for casesReviews scheduled audit tasksResponds to threats to Sunnova users like phishing, vishing, malware and other end-user challengesMinimum RequirementsAssociate Diploma plus additional training in IT support areas6+years'' of progressive IT support role experienceSuccessfully delivers superior customer service Experience supporting, configuring and trouble-shooting desktops, laptops, and other office peripherals in an office setting; experience configuring and troubleshooting smart phones (iOS, Android)Preferred QualificationsBachelor''s degree in computer science or related fieldExperience with AWS, Identity and Access Management and Microsoft Azure administrationProficient using and other cloud solutions preferredAdditional Knowledge, Skills and AbilitiesWorking knowledge of Windows Servers 2012 Administration with Active Directory (Provisioning, Group Policies, OU, etc.) and Systems Management tools, as well as Azure AD Premium or AWS Active Directory serviceWorking knowledge of Microsoft Windows 10/pro/enterprise and Apple OS for iPad/MacExperience with PC imaging, PXE Boot and desktop management including application deployment and driver and .MSI file updates - SCCM and/or MS InTune, End Point Manager and Configuration ManagerExperience with administering Office 365 - Microsoft Office''s Teams, Exchange, Excel, OneDrive and/or SharePointDemonstrated knowledge of one or all of the following: SQL, Python, PowerShell and/or Selenium script abilityStrong written, and oral communication skills, has a willingness to "do whatever it takes", can contribute to a high energy andcollaborative team environment; and maintains a high degree of professionalismBasic knowledge of VoIP/Cloud telephony systems like RingCentral; able to provide provision and setup new phones through administration of MAC addressesExperience utilizing a help desk ticketing system to record and track customer reported incidents and track time to casesExperience testing new software releases including internally developed systemsBenefitsSunnova offers a generous employee reward package that includes:Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer petitive compensation & annual bonusPaid time off, including 10 holidays and Paid Parental LeaveCell phone allowance for many rolesFree access to onsite fitness center in Houston and/or discounted fitness memberships through health providerComplimentary garage parking in HoustonWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

Created: 2021-11-29