Customer Service Rep

Customer Service Position With A Great Company! Temp To Hire In Lockport Monday thru Friday 8am - 4pm $24/Hour Job Profile Summary Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization''s service standards. Works mostly independently. Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services and promotions. Typically possesses a high school diploma and 4-5 years of experience. Key Responsibilities Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction. Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments. Collects and enters orders for new or additional products or services. Supports inside and outside sales. Updates and maintains files, including data entry. Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator''s knowledge, forwards to the assigned specialist or other appropriate colleagues. Trains new Customer Service Coordinators. Performs other duties as assigned. Education and Experience Typically possesses a high school diploma and 4-5 years of experience. Knowledge and Skills Exceptional skills in verbal and written communications. In-depth knowledge of product. Proficient computer skills with the ability to learn new software. Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.). Excellent organization and data entry skills. Good attention to detail. Self starter that can work with minimal supervision. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Created: 2021-11-29