AML Process Transformation & Quality Assurance - NYC

Job Description:About Bank of AmericaOur purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner withleading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost allFortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite offinancial products and services, from banking and investments to asset and risk management. We cover a broad range of assetclasses, making us a global leader in corporate and investment banking, sales and trading.Business OverviewWe believe Bank of America can do more for our clients than any other financial services firm. We understand the challenges ourclients face around the world, and we use the full resources of our company to help them achieve their goals. Our solutions spanthe complete range of advisory, capital raising, banking, treasury and liquidity, sales and trading, and research capabilities.Job DescriptionResponsible for managing the delivery of transformation and change into GCIB AML teams globally to ensure consistency ofapproach across People, Process, Control Management and Technology. The incumbent will have strong alignment to regionalGCIB AML Outreach Leaders as well as the wider GCIB frontline team supporting:Process & Accuracyï‚ Understanding and responsibilities for implementation of re-designed Client Due Diligence and Refresh processï‚ Drive consistency in processes globally while allowing for Regional process variations as needed per Business setups, lawsor regulationsï‚ Cross functional alignment of key / common tasks and initiativesï‚ Streamline implementation design by reducing or eliminating non value add work such as manual workaroundsQuality Assuranceï‚ Review and monitoring of quality at critical Refresh stages i.e. RMT quality and Document Collection qualityï‚ Design and implement best practices, introduce and track control points for qualityï‚ Identify and Escalate thematic issues on quality, lead remediation for such issues in their respective region andcoordinate with global team members, GBAM AML and GFC partnersClient Experience Improvementï‚ Enable Outreach and banking teams on delivering best in class customer experience on KYC processes and ensuring theseare adopted globally within GCIB AMLï‚ Ensure the target model enables a differentiated, holistic, consistent and relationship based experience with a strongfocus on "client satisfaction"ï‚ Focus on reducing redundant or manual steps in designed processesRiskï‚ Ensure target state adheres to policy ensuring we are compliant and can support the GBAM AML initiativesï‚ Each transition and implemented change should be fit for purpose with defined procedures, controls and a clearlydefined processPeopleï‚ Ensure staff education and their knowledge and experience remains current, with Client Outreach and GCIB frontlineteams trained on any change to process, policies or proceduresï‚ Be "Process Champion" for respective region on Quality Assurance2Responsibilities will include:ï‚ Ensures all change is delivered consistently globally - regional process variation, unless specifically required andevidenced by law or regulation will not be permittedï‚ Stay connected to have a deep understanding of current state processes in GCIB AML Client Outreach, frontline''s AMLresponsibilities & GCIB AML processes connected with Refreshï‚ Improve effectiveness of GCIB AML Client Outreach team and frontline by enhancing the due diligence up front tounderstand global operational impacts, driven by change and what is required to successfully implement requiredchangesï‚ Owns readiness for all change affecting GCIB AML Client Outreach teams and frontline, implementing processimprovement recommendations and procedural updates derived from changes to policy, technology adoption, processenhancements and remediation of control weaknesses / gapsï‚ Deliver high quality services for GCIB AML Client Outreach team measured through pre-defined KPIs and stakeholderfeedback. Proactively Identify opportunities to develop and implement new QA processes on KPIs, metrics and reporting.Continually seeks to improve the operational experience, efficiency and quality standards globallyï‚ Support audit issue and regulatory issue remediation, to ensure successfully delivered and evidence satisfiesrequirementsï‚ Monitors change performance; recommends enhancements and monitors upcoming change roadmapï‚ Plan and conduct monitoring and testing activities on GCIB AML Client Outreach team, that reflect enterprise andcountry level requirements and provide results to managementï‚ Executes and integrates new capabilities as driven by global objectivesï‚ Attend regular management and team meetings to provide updates on status of projects, initiatives and change roadmapï‚ Ensure GCIB AML Client Outreach team procedures are maintained and remain up to date, performing training whenchanges to policy or procedureï‚ Collaborate with GBAM AML and Accenture Team to share best practice, identify areas of improvement and ensureconsistency with global support modelï‚ Enhance the workplace through leadership, employee engagement and personnel development. Builds a culture ofteamwork and collaboration focused on goals deliverySkills Requirement:ï‚ Good understanding of AML CDD operations environment and global / jurisdictional regulationsï‚ Knowledge of industry policy and standardsï‚ Proven focus on improving Operational efficiency through working across multiple stakeholders, understanding globalprocesses and ability to provide practical & consistent solutionsï‚ Effective interpersonal and communication skillsï‚ Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnershipï‚ The ability to find ways of solving or pre-empting problemsï‚ Ability to multi-task, plan and function in a self-directed environmentï‚ Understands and respects cultural differencesï‚ Must be able to work in a matrix organization as well as manage interactions as all levelsï‚ Program / Project management experienceï‚ Ability to handle multiple competing priorities in a fast-paced environmentï‚ Capable continuous process improverï‚ Strong Risk awareness (Inc. Operational, Compliance, Business & Reputational)Job Band:H5Shift: 1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:About Bank of AmericaOur purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner withleading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost allFortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite offinancial products and services, from banking and investments to asset and risk management. We cover a broad range of assetclasses, making us a global leader in corporate and investment banking, sales and trading.Business OverviewWe believe Bank of America can do more for our clients than any other financial services firm. We understand the challenges ourclients face around the world, and we use the full resources of our company to help them achieve their goals. Our solutions spanthe complete range of advisory, capital raising, banking, treasury and liquidity, sales and trading, and research capabilities.Job DescriptionResponsible for managing the delivery of transformation and change into GCIB AML teams globally to ensure consistency ofapproach across People, Process, Control Management and Technology. The incumbent will have strong alignment to regionalGCIB AML Outreach Leaders as well as the wider GCIB frontline team supporting:Process & Accuracyï‚ Understanding and responsibilities for implementation of re-designed Client Due Diligence and Refresh processï‚ Drive consistency in processes globally while allowing for Regional process variations as needed per Business setups, lawsor regulationsï‚ Cross functional alignment of key / common tasks and initiativesï‚ Streamline implementation design by reducing or eliminating non value add work such as manual workaroundsQuality Assuranceï‚ Review and monitoring of quality at critical Refresh stages i.e. RMT quality and Document Collection qualityï‚ Design and implement best practices, introduce and track control points for qualityï‚ Identify and Escalate thematic issues on quality, lead remediation for such issues in their respective region andcoordinate with global team members, GBAM AML and GFC partnersClient Experience Improvementï‚ Enable Outreach and banking teams on delivering best in class customer experience on KYC processes and ensuring theseare adopted globally within GCIB AMLï‚ Ensure the target model enables a differentiated, holistic, consistent and relationship based experience with a strongfocus on "client satisfaction"ï‚ Focus on reducing redundant or manual steps in designed processesRiskï‚ Ensure target state adheres to policy ensuring we are compliant and can support the GBAM AML initiativesï‚ Each transition and implemented change should be fit for purpose with defined procedures, controls and a clearlydefined processPeopleï‚ Ensure staff education and their knowledge and experience remains current, with Client Outreach and GCIB frontlineteams trained on any change to process, policies or proceduresï‚ Be "Process Champion" for respective region on Quality Assurance2Responsibilities will include:ï‚ Ensures all change is delivered consistently globally - regional process variation, unless specifically required andevidenced by law or regulation will not be permittedï‚ Stay connected to have a deep understanding of current state processes in GCIB AML Client Outreach, frontline''s AMLresponsibilities & GCIB AML processes connected with Refreshï‚ Improve effectiveness of GCIB AML Client Outreach team and frontline by enhancing the due diligence up front tounderstand global operational impacts, driven by change and what is required to successfully implement requiredchangesï‚ Owns readiness for all change affecting GCIB AML Client Outreach teams and frontline, implementing processimprovement recommendations and procedural updates derived from changes to policy, technology adoption, processenhancements and remediation of control weaknesses / gapsï‚ Deliver high quality services for GCIB AML Client Outreach team measured through pre-defined KPIs and stakeholderfeedback. Proactively Identify opportunities to develop and implement new QA processes on KPIs, metrics and reporting.Continually seeks to improve the operational experience, efficiency and quality standards globallyï‚ Support audit issue and regulatory issue remediation, to ensure successfully delivered and evidence satisfiesrequirementsï‚ Monitors change performance; recommends enhancements and monitors upcoming change roadmapï‚ Plan and conduct monitoring and testing activities on GCIB AML Client Outreach team, that reflect enterprise andcountry level requirements and provide results to managementï‚ Executes and integrates new capabilities as driven by global objectivesï‚ Attend regular management and team meetings to provide updates on status of projects, initiatives and change roadmapï‚ Ensure GCIB AML Client Outreach team procedures are maintained and remain up to date, performing training whenchanges to policy or procedureï‚ Collaborate with GBAM AML and Accenture Team to share best practice, identify areas of improvement and ensureconsistency with global support modelï‚ Enhance the workplace through leadership, employee engagement and personnel development. Builds a culture ofteamwork and collaboration focused on goals deliverySkills Requirement:ï‚ Good understanding of AML CDD operations environment and global / jurisdictional regulationsï‚ Knowledge of industry policy and standardsï‚ Proven focus on improving Operational efficiency through working across multiple stakeholders, understanding globalprocesses and ability to provide practical & consistent solutionsï‚ Effective interpersonal and communication skillsï‚ Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnershipï‚ The ability to find ways of solving or pre-empting problemsï‚ Ability to multi-task, plan and function in a self-directed environmentï‚ Understands and respects cultural differencesï‚ Must be able to work in a matrix organization as well as manage interactions as all levelsï‚ Program / Project management experienceï‚ Ability to handle multiple competing priorities in a fast-paced environmentï‚ Capable continuous process improverï‚ Strong Risk awareness (Inc. Operational, Compliance, Business & Reputational)Job Band:H5Shift: 1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description:About Bank of AmericaOur purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner withleading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost allFortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite offinancial products and services, from banking and investments to asset and risk management. We cover a broad range of assetclasses, making us a global leader in corporate and investment banking, sales and trading.Business OverviewWe believe Bank of America can do more for our clients than any other financial services firm. We understand the challenges ourclients face around the world, and we use the full resources of our company to help them achieve their goals. Our solutions spanthe complete range of advisory, capital raising, banking, treasury and liquidity, sales and trading, and research capabilities.Job DescriptionResponsible for managing the delivery of transformation and change into GCIB AML teams globally to ensure consistency ofapproach across People, Process, Control Management and Technology. The incumbent will have strong alignment to regionalGCIB AML Outreach Leaders as well as the wider GCIB frontline team supporting:Process & Accuracyï‚ Understanding and responsibilities for implementation of re-designed Client Due Diligence and Refresh processï‚ Drive consistency in processes globally while allowing for Regional process variations as needed per Business setups, lawsor regulationsï‚ Cross functional alignment of key / common tasks and initiativesï‚ Streamline implementation design by reducing or eliminating non value add work such as manual workaroundsQuality Assuranceï‚ Review and monitoring of quality at critical Refresh stages i.e. RMT quality and Document Collection qualityï‚ Design and implement best practices, introduce and track control points for qualityï‚ Identify and Escalate thematic issues on quality, lead remediation for such issues in their respective region andcoordinate with global team members, GBAM AML and GFC partnersClient Experience Improvementï‚ Enable Outreach and banking teams on delivering best in class customer experience on KYC processes and ensuring theseare adopted globally within GCIB AMLï‚ Ensure the target model enables a differentiated, holistic, consistent and relationship based experience with a strongfocus on "client satisfaction"ï‚ Focus on reducing redundant or manual steps in designed processesRiskï‚ Ensure target state adheres to policy ensuring we are compliant and can support the GBAM AML initiativesï‚ Each transition and implemented change should be fit for purpose with defined procedures, controls and a clearlydefined processPeopleï‚ Ensure staff education and their knowledge and experience remains current, with Client Outreach and GCIB frontlineteams trained on any change to process, policies or proceduresï‚ Be "Process Champion" for respective region on Quality Assurance2Responsibilities will include:ï‚ Ensures all change is delivered consistently globally - regional process variation, unless specifically required andevidenced by law or regulation will not be permittedï‚ Stay connected to have a deep understanding of current state processes in GCIB AML Client Outreach, frontline''s AMLresponsibilities & GCIB AML processes connected with Refreshï‚ Improve effectiveness of GCIB AML Client Outreach team and frontline by enhancing the due diligence up front tounderstand global operational impacts, driven by change and what is required to successfully implement requiredchangesï‚ Owns readiness for all change affecting GCIB AML Client Outreach teams and frontline, implementing processimprovement recommendations and procedural updates derived from changes to policy, technology adoption, processenhancements and remediation of control weaknesses / gapsï‚ Deliver high quality services for GCIB AML Client Outreach team measured through pre-defined KPIs and stakeholderfeedback. Proactively Identify opportunities to develop and implement new QA processes on KPIs, metrics and reporting.Continually seeks to improve the operational experience, efficiency and quality standards globallyï‚ Support audit issue and regulatory issue remediation, to ensure successfully delivered and evidence satisfiesrequirementsï‚ Monitors change performance; recommends enhancements and monitors upcoming change roadmapï‚ Plan and conduct monitoring and testing activities on GCIB AML Client Outreach team, that reflect enterprise andcountry level requirements and provide results to managementï‚ Executes and integrates new capabilities as driven by global objectivesï‚ Attend regular management and team meetings to provide updates on status of projects, initiatives and change roadmapï‚ Ensure GCIB AML Client Outreach team procedures are maintained and remain up to date, performing training whenchanges to policy or procedureï‚ Collaborate with GBAM AML and Accenture Team to share best practice, identify areas of improvement and ensureconsistency with global support modelï‚ Enhance the workplace through leadership, employee engagement and personnel development. Builds a culture ofteamwork and collaboration focused on goals deliverySkills Requirement:ï‚ Good understanding of AML CDD operations environment and global / jurisdictional regulationsï‚ Knowledge of industry policy and standardsï‚ Proven focus on improving Operational efficiency through working across multiple stakeholders, understanding globalprocesses and ability to provide practical & consistent solutionsï‚ Effective interpersonal and communication skillsï‚ Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnershipï‚ The ability to find ways of solving or pre-empting problemsï‚ Ability to multi-task, plan and function in a self-directed environmentï‚ Understands and respects cultural differencesï‚ Must be able to work in a matrix organization as well as manage interactions as all levelsï‚ Program / Project management experienceï‚ Ability to handle multiple competing priorities in a fast-paced environmentï‚ Capable continuous process improverï‚ Strong Risk awareness (Inc. Operational, Compliance, Business & Reputational)Shift:1st shift (United States of America)Hours Per Week: 40

Created: 2021-11-29