Customer Service Rep II

JOB SUMMARY / GENERAL DESCRIPTION: Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information. Work hours: 5 PM - 1 AM ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: Other duties may be assigned.  Maintain customer files to ensure up to date information.  Research and respond to customer inquiries.  Manage customer requests for assistance, information, and issue resolution.  Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.  Maintain regular communication with decision makers within customer organizations.  Train customers on various business issues and applications to maximize value.  Respond to various customer requests and needs.  Answer inquiries by phone, email, and internet response.  Perform other duties as needed or assigned by supervisor.  Other duties may be assigned. MINIMUM QUALIFICATIONS AND REQUIREMENTS:  High School Diploma or GED.  Up to 2 years of experience in a customer service role.  Ability to type 45 wpm and perform 10-key by touch.  Strong verbal and written communication skills, and organization and planning skills.  Knowledge and experience with Microsoft office applications.  Ability to prioritize pending tasks in a logical manner.  Ability to learn quickly and retain information. WORKING CONDITIONS:  Office environment.

Created: 2021-11-29