Billing and Collections Specialist II

Billing and Collections Specialist II Looking to join a company in the midst of a digital transformation where the consumer is king and talent, technology and data are our greatest resources? Keep reading to see if this opportunity is of interest to you! The successful Billing and Collections Specialist II will work to ensure RentPath''s monthly billing is on-time and the overall accounts receivable is reduced. This role will be a part of RentPath''s Billing & Collections team and will report to the Manager/Director of Billing and Collections. Operating in a client-facing role, this individual will interact with RentPath''s internal and external customers to find ways to improve productivity, efficiency, and reduce overall accounts receivable. A day in the life You will consistently communication exists between the B&C Specialist II and customers within their assigned book of business You will work to maintain a customer book-of- business with a >60 day A/R goal of 5% or less. Monitor collection activity and aging through reporting and contact customers as required Maintain accurate and thorough customer database in SFDC Ensure delivery of invoices per customer request Uploading customer invoices for payment utilizing third party vendors (i.e. Nexus, Yardi, Ops Technology) Perform customer collection calls for assigned book of business Assessment and appropriate escalation of collection-related concerns and disputes to supervisor and/or appropriate person(s) Accurately create credit memos within SLA Resolve Billing & Collection cases in SFDC (Salesforce), as assigned Assist in resolving disputes; some may result in adjustments to the overall account balance in the billing system Prepare third-party collection cases as needed Interact with sales team and corporate teams on an ongoing basis Escalation point for Billing & Collections Specialist I Serve as a back-up resource for absent Billing & Collections Specialist Provide ongoing recommendations for enhancements and/or changes to processes to increase productivity and overall department success Process credit card payments by phone Perform other responsibilities as assigned/required What we need from you Demonstrated experience working in a general office/administrative setting within a call center environment (typically 2+ years) Demonstrated experience communicating with customers timely by phone and email to ensure a positive customer experience. (typically 2+ years) ,Requires 2 years customer service experience and/or experience supporting a sales team Must work well in a team environment and have the ability to problem solve, negotiate, and multi-task Mastery in identifying and resolving cash application errors Proven history of building professional relationships with both the customer and sales team Intermediate knowledge of SFDC for collection related items All applications for positions with RentPath are subject to our Privacy Policy.

Created: 2021-11-29