Help First American by Deluxe continue to be a leader in the payment processing industry by acting as a Workforce Management Analyst . This position is located at the Fort Worth Call Center and will be responsible for intra-day management of staffing, analyze statistical data, generate reporting, prepare forecasts, and create schedules to ensure staffing and service levels are met. The hours for this position are Monday through Friday from 9:30 a.m. to 6:00 p.m.