Relationship Manager

Relationship Manager Summary EVO Payments, Inc. is a leading payments processor andacquirer for merchants, independent sales organizations, financialinstitutions, government organizations and multinational corporations locatedthroughout North America and Europe. The Relationship Manager is responsible for managing,supporting, and growing the relationship with our Reseller/Referral Partners. Becomethe primary support person for the Account Management team and Partners,managing the day-to-day operational needs, resolving issues through keystakeholder management across the organization, providing quarterly reviews andtimely updates, and growing the relationships with Partners through providingtop notch support while maintaining a professional working relationship withinternal and external customers. What you''ll do: Provide high quality support and advisory services in all areas of the Reseller/Referral Partner experience including communications and reporting, Resolve and answer any issues or questions raised by the Reseller/Referral Partner network. Apply discretion and independent judgement in the management of Reseller/referral Partners in order to preserve the accounts of the Reseller/Referral Partner major customers. Update and maintain Reseller/Referral Partner records CRM, as well as accounting systems. Provide detailed reporting to the Reseller/Referral Partner as required. Understand and utilize reporting and key measures to identify and recommend opportunities for further value-adds or services and recommend to Merchant. Support relationship between the Reseller/Referral Partners, Account Managers and internal departments. Instrumental in the development of healthy/growing business relationships with Reseller/Referral Partners through providing continual ongoing support. Coordinate or provide detail training to Reseller/Referral Partners in regard to process, procedures and services. Open and read emails on a daily basis. Conform with and abide by all federal, state, local regulations, EVO''s Corporate Policies and Procedures, and instructions. Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals. Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA). Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA). About you: Bachelor''s Degree preferred; High school diploma required. 3 years of industry experience required, preferably in customer operations and/or account management. Strong customer service focus and detail orientation. Strong oral and written communications and interpersonal skills. A critical focus on accuracy. Ability to establish priorities, work collaboratively, and meet objectives. Ability to work independently, but with a team focus. Ability and confidence to make sound decisions. Ability to maintain confidentiality. Ability to manage multiple projects and initiatives. Good organizational skills. Ability to analyze and research an issue; conveying urgency when necessary, while managing the issue to closure. Ability to follow up with an issue/project until completion. Ability to manage multiple priorities in a fast-paced environment with limited supervision. Good follow-through skills and ability to resolve issues in a timely manner. Proficiency in Windows based computer applications (Microsoft Office Suite) and other applications and systems as necessary. Why work for EVO? Learn from and grow with a worldwide payments industry leader Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more Thrive in a collaborative culture that supports innovation Take advantage of a supportive work-life balance Benefit from global career opportunities and advancement Disclaimer The preceding position description has been designed to indicatethe general nature and level of work performed by employees within thisclassification. It is not designed to contain or be interpreted as acomprehensive inventory of all duties, responsibilities, and qualificationsrequired of employee assigned to this position. EVOis an equal opportunity employer. In accordance with applicable law, weprohibit discrimination against any employee based on any legally-protectedbasis, including, but not limited to: veteran status, uniformed service memberstatus, race, color, religion, sex, pregnancy (including childbirth, lactationor related medical conditions), sexual orientation, gender identity, genderexpression, and transgender status, age (40 and over), national origin orancestry, physical or mental disability, genetic information (including testingand characteristics) or any other consideration protected by applicablefederal, state or local law.

Created: 2021-11-29