Manager of Patient Communication

OverviewManager Patient Communication SegmentationEnvision HealthcareEnvision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women''s and children''s health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia. If you are looking for a stable, fast paced, growing company in the healthcare industry that is committed to innovation, excellence, and integrity, then this may be a great next step in the advancement of your career.We currently have an exciting opportunity available for an experienced Manager Patient Communication SegmentationResponsibilitiesEssential Duties and Responsibilities Strategy Definition Collaborate on design and implementation of all aspects of our patient billing outreach including the patient portal experience, email, SMS, and paper campaigns. Work with the patient engagement team to brainstorm new and innovative strategies, leveraging patient segmentation data to develop targeted outreach strategies. Design, perform, and evaluate A/B and multivariate experiments Serve as the organization expert focused on improving patient engagement and payment conversion results while identifying the latest trends and technologies affecting our industry. Analytics and Monitoring Develop and monitor KPIs and follow up with responsible vendor for areas showing negative trending metrics to ensure that timely investigation & corrective action is taking place. Elevate uncorrected areas to senior management. Prepare management reporting on digital engagement and segmentation''s overall performance. Develop, create, and generate engagement strategies working within vendor constraints, and any Compliance, Legal, or regulatory requirements. Maintain current understanding of key health care industry Patient Financial reimbursement issues (COVID patient responsibility holds, etc.) and tailor engagement strategies to accommodate. Assume indirect accountability by facilitating multi-departmental resolution of complex issues. Adhere to and comply with HIPAA & information Systems security. Know and follow privacy & security policies and procedures. Attend compliance & Information Systems security training, as offered. Report information systems security problems. Adhere to all company policies/procedures and be flexible with shifting daily priorities Meet deadlines, working within tight time constraints, and handle a large volume of work. Meet or exceed established standards for productivity and quality. Other duties as assigned Reads and abides by the company''s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company Obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so Support and abide by the values of the company Excellence - Going above and beyond to deliver the highest quality care and experience to our patients and teammates Collaboration - Being inclusive and supportive of one another to deliver improved outcomes to our patients and teammates Ethical Responsibility - Acting with the utmost integrity and doing the right thing, even when nobody is watching Engagement - Promote an environment where clinicians and teammates thrive, feel passion and joy for what they do, take care of each other, and are proud of who we are and what we do.QualificationsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Creative with experience in identifying target audiences and devising strategies that engage, inform, and motivate. Knowledge of optimizing landing page and user funnels. Excellent verbal & written communication skills. Ability to effectively present information and respond to questions from all levels of contact and to handle challenging situations effectively with poise & professionalism Ability to problem solve moderate complex problems without supervision and to make recommendations to management regarding problems. Knowledge of healthcare industry. Knowledge of HIPAA, Sarbanes-Oxley, and other critical regulations. Organized, detail oriented with excellent follow through abilities. Can handle and prioritize multiple tasks. Reliable, team-oriented, pleasant with excellent interpersonal skills. Ability to resolve billing issues for client. Strong analytical skills and attention to detail. Reliable, team oriented and excellent interpersonal skills needed.Education/Experience Bachelor''s Degree required, preferably in marketing, business, and/or a health-related field. If individual possesses an MS or MA Graduate Degree in a related field of study, prior work experience of 3-4 years in a specialized functional discipline is acceptable. 5+ years of digital marketing, preferred in healthcare, but financial services, public utilities, or other B2C highly regulated industries are also acceptable. Client and vendor facing experience, specifically presenting to, and working with decision-makers Typically provides guidance on task completion by more junior team members and may also review and check their work puter SkillsTo perform this job successfully, an individual should have knowledge of: Strong computer experience, with an emphasis on Microsoft Excel Spreadsheet, word processing/presentation tools, (e.g. Word, Excel, Power Point, Visio) Working knowledge of HTML, CSS, and JavaScript development and constraints Solid knowledge of website and marketing analytics toolsPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Envision Healthcare is an Equal Opportunity Employer.CBLI-JL1

Created: 2021-11-29